Job details

Team Leader

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Egencia started out by disrupting the business travel technology industry and we haven’t stopped since. We are purpose-built to provide the industry’s best travel management experience – and we’re continually investing to make it even better, faster, and easier for people to connect with confidence. Come help us shape what’s next in the world of business travel technology.

Egencia makes business travel better. Combining technology and service, we build a seamless experience, where companies have access to a user-friendly interface, diverse travel options, and 24/7 global support. Join our mission and help us take the next steps in redefining the world of business travel.

People

Act as the People Leader for all Travel Consultants in the team
Coaching – provide regular, documented coaching to team members, ensuring all are meeting or exceeding performance targets
Monitor, review and coach to all KPI metrics at the individual and team level
Investigate service and quality errors, provide coaching and feedback
Manage underperformance on a timely basis, engaging the employee when developing Performance Improvement Plans and formal warnings, working in partnership with HR as applicable
Analyze and act on CSAT performance, identify actions and communicate results

Skills and Experience

People Leadership – Managing a team of Travel Consultants
Passion for coaching with excellent questioning and listening skills
Solution orientation, coaching employees to find their own solutions
Relationship building and management
Customer service focus
Focus on customer and data driven decision-making
Technical savvy a must, Sabre or other GDS skills a plus.
Experience working in a client first environment
Experienced in meeting and achieving financial metrics and service targets
High volume, rapidly changing and demanding service environment
Business Travel or Travel Services desirable but not essential

Requirements:

Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure.
Capable of prioritizing, multi-tasking, and handling high volume effectively.
Ability to delegate to and prioritize tasks for others.
Presentable, flexible, proactive and with a desire to succeed.
Some business travel knowledge - highly preferred

Egencia is wholly owned by American Express Global Business Travel (GBT). GBT is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel”, “American Express", and the American Express logo are trademarks of American Express and are used under limited license. “American Express Meetings & Events” is a division of GBT.

Location

United States - Virtual Location

The US national annual base salary range for this position is from $41,500 to $80,500. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

2023 Benefits-at-a-Glance – Egencia

The #TeamEgencia Experience

Work and life: Find your happy medium at Egencia.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Egencia Glassdoor Company Review

3.6

Egencia DE&I Review

No rating

CEO of Egencia

Ariane Gorin

Approve of CEO

By Egencia

As a leading travel management company, Egencia makes every business trip count. Our unmatched technology and service means it’s easier to plan, book and manage your business travel – anytime, anywhere.

3 jobs

INDUSTRY

Travel Agencies

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Bellevue, WA

DATE POSTED

August 4, 2023