Job details

Director of Operations

"Paper Roll Products® was founded in 2002, with the mission of providing premium quality point of sale supplies to the businesses that rely on them. In March of 2022 we proudly became an employee-owned company committed to continuing our established legacy of best-in-class product offerings and customer success. Our corporate goal is to offer our clients complete consumable solutions, combining the highest quality products with reliable shipping and competitive pricing. "

Who we are and what we do

Paper Roll Products is an employee-owned company that specializes in a wide array of receipt paper rolls, point-of sale consumables, and other related products. We have a national distribution network that allows us to deliver quality products to our customers at a competitive price. We are positioned for growth in a highly competitive commodity market.

Who You Are

You are an experienced manager of people and processes with experiences in both warehouse fulfillment and customer serviced. You are curious about why things are done a certain way and like to seek out solutions for challenging problems. You have a growth mindset and enjoy pursuing new opportunities and collaborating with team members as well as external stakeholders.

Job Description

The Director of Operations at Paper Roll Products will oversee our end-to-end operational team, consisting of customer service and warehouse fulfillment teams. Key accountabilities include:
Operations Management: This role will be responsible for ensuring high service standards and efficient handling of customer requests, including evaluating and tracking serviced metrics and identifying areas for improvement. This person will also management our warehouse fulfillment team with a focus on process standardization and improved efficiency to support growth.
Business Process Redesign: As a key initiative to support planned growth, this person will be responsible for evaluating current processes and implementing changes to promote standardization and consistency that will set the team up to be able to manage projected sales growth in the coming months and years.
Company Leadership: This role will directly oversee the operational aspects of the business but will also be collaborating with other executives and will be an onsite resource to provide guidance and bolster morale for all team members.
Strategic Planning: The Director of Operations will collaborate closely with the VP of Sales and the President to plan and execute strategic initiatives that promote improved efficiency and increased sales.
Cost Management: A key function of this role will be managing expenses in our end-to-end process, including negotiation of shipping rates, identification and elimination of process inefficiencies, and management of labor distribution.

Qualifications

Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field.
Progressive leadership experience in operations, supply chain, or logistics, preferably in a distribution or manufacturing environment.
Experience working or managing in technical customer service environment
Strong analytical and problem-solving skills, with a track record of implementing successful process improvements.
Proven ability to lead and develop teams, with excellent communication and interpersonal skills.
Proficiency in inventory management systems, ERP software, and customer service platforms.
Knowledge of Lean, Six Sigma, or other operational excellence methodologies

Benefits

Paid time off
Holiday pay
Medical/ Dental/ Vision
401K with 4% match
Profit sharing

$90,000 - $100,000 a year

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Average salary estimate

$95000 / YEARLY (est.)

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$90000K

$100000K

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What You Should Know About Director of Operations, Teamshares

At Paper Roll Products®, we're on the lookout for an enthusiastic and experienced Director of Operations to join our growing team in Eagan, MN. As a proud employee-owned company, we take pride in delivering top-notch point of sale supplies while maintaining our commitment to best-in-class products and customer success. In this vital role, you'll oversee our operations team, including customer service and warehouse fulfillment, ensuring that our service standards remain high and our processes run smoothly. Your role will focus on managing our warehouse fulfillment team, promoting efficiency and standardization to support our exciting growth trajectory. Your analytical skills will be key as you identify areas for improvement and implement changes that streamline our processes. Collaboration is at the heart of what we do, and as our Director of Operations, you will work side-by-side with other executives, including the VP of Sales and the President, to strategize initiatives that improve efficiency and drive sales upward. With your leadership experience in operations management, you'll create a positive and motivating environment for our team, helping them thrive in their roles. If you’re looking for an opportunity to make a significant impact, bring your growth mindset and problem-solving enthusiasm to Paper Roll Products® and help us continue to provide value through quality products and services!

Frequently Asked Questions (FAQs) for Director of Operations Role at Teamshares

What are the responsibilities of the Director of Operations at Paper Roll Products?

The Director of Operations at Paper Roll Products is responsible for overseeing the entire operations team, which includes customer service and warehouse fulfillment. You will ensure high service standards, manage metrics for performance improvement, and identify areas that require change. Additionally, you'll focus on business process redesign to promote standardization that supports our projected growth in sales.