Team Manager, Customer Success (Onsite - Clearwater, FL)

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.Overview: We are seeking a dynamic and experienced Customer Success Team Manager to lead our customer success team. As the Customer Success Team Manager, you will be responsible for ensuring our customers achieve their desired outcomes while using our products or services. Customer Success acts as functional expert of the TeamViewer Tensor product portfolio. Managing the successful deployment to our customers and identifying potential for further deployments. You will lead a team of Customer Success Representatives, providing guidance, coaching, and support to ensure they deliver exceptional service and drive customer satisfaction and retention.Responsibilities:• Lead and manage a team of Customer Success Representatives, including hiring, training, coaching, and performance management.• Develop and implement strategies to ensure customer success, satisfaction, and retention.• Collaborate cross-functionally with Sales, Product, and Support teams to drive customer engagement and advocacy.• Define and monitor key performance metrics (KPIs) to measure the effectiveness of the customer success team.• Conduct regular performance evaluations and provide constructive feedback to team members.• Foster a customer-centric culture that emphasizes accountability, continuous improvement, and teamwork.• Serve as an escalation point for customer issues and ensure timely resolution.• Develop and optimize processes to improve efficiency and effectiveness of the customer success function.• Stay up to date with industry trends and best practices in customer success.Requirements:• Bachelor’s degree in business administration, Marketing, or a related field (or equivalent experience).• Proven experience (3+ years) in a customer success or account management role, with at least 1 years in a managerial or supervisory capacity.• Demonstrated success in managing and developing high-performing teams.• Strong leadership, communication, and interpersonal skills.• Ability to analyze data and use it to make informed decisions and recommendations.• Excellent problem-solving skills and a strong customer focus.• Experience working with CRM software and other customer management tools.• Ability to thrive in a fast-paced, dynamic environment.• Experience working in close customer collaboration, and the ability to effectively communicate at all levels.• Certification in Customer Success (e.g., CSAP, CSAM).• Ability to travel up to 20% to customers or TeamViewer office locations.Additional information• Work location, Onsite Clearwater, FL• Competitive compensation including stock-based options• Flexible PTO and paid holidays• 401(k) with employer matching• Comprehensive Health insurance package including 100% employer-paid medical coverage• Up to 12 weeks of Parental Leave• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid• Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches• Open door policy, casual dress code• We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.