Tech Field Support

Job Description: The Tech Field Support provides onsite and remote support for all complex and in person support needs. The Tech Field Support will take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Tech Field Support escalates and notifies Information Systems employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience. The Tech Field Support acts as a liaison between the customers and Information Systems to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to then in the documented timelines.

Minimum Qualifications: High school diploma or GED with at least 2 years of related experience. Associates degree in Information Systems preferred.