Operations Coordinator (Service Support) - job 1 of 2

Our Platform Services division is seeking an experienced Operations Coordinator to support a high-profile government contract. This hands-on position will focus on maintaining customer satisfaction and relationships between internal team members and stakeholders. The ideal Operations Coordinator will have experience managing schedules, ensuring accurate data, and providing solutions for process improvement.

Please note: This position is under a Monday to Friday work schedule with occasional on-call requirements throughout the week to include weekend and holiday coverage.

Key Responsibilities

• Communicates with multiple internal (program, corporate) and external (customer) stakeholders to identify requirements
• Facilitate customer satisfaction surveys and provide results to primary stakeholders
• Act as an internal escalation point for Service Support representatives
• Verify accuracy of data and provide analysis for metrics outside tolerance levels
• Review metrics reports for accuracy and distribute, as required
• Communicate with field personnel to train and assist with data entry
• Process manual ticket updates
• Uses established document and brief formats, assists in determining document needs of end users
• Track ongoing ticket updates and work status with Excel reports
• Support asset and user management within internal systems and platforms
• Provide testing for mobile & desktop program software
• Support radiation safety officer by reviewing and tracking radiation survey schedules and documents
• Provide on-call support on weekends/holidays

• High School Diploma or Equivalent
• Minimum 5 years of experience; 2 of which must include operations support experience
• Ability to work weekends and holidays on a need basis
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)

• Excellent customer service skills

• Problem-solving and critical thinking skills combined with situational awareness and adaptability in the face of challenging circumstances

• Strong attention to detail

• Ability to obtain and retain a Public Trust clearance

Preferred Qualifications

• Bachelor's degree

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
• Eligibility for an employer match.
• Immediate vesting
• Paid time off
• Holidays – 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
• Life & AD&D Insurance for employee, spouse, and children
• Short-term and long-term disability (per plan guidelines)
• Legal Shield and Identity Theft protection plans
• Pet Insurance

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