Technical Account Manager (Support)

Technical Support Account Manager

Role: Full Time

Location: Remote

About us: BoostUp.ai is the first Intelligent Revenue Management Platform built for the digital-selling and remote sales era.

BoostUp solves the oldest problem in sales: the black box problem. The black box of Sales forecasting, pipelines, activity, and deals. Sales today operates on biased self-reported information and leaders are forced to use guess-work to make decisions causing forecasting slippage, lower win rates, inconsistent quota attainment, poor capacity allocation and inefficient pipeline management.

BoostUp's AI platform brings holistic meaning to structured and unstructured sources of sales data - from emails, calendars, call recordings, transcripts, slack and such and helps sales leaders make better, more accurate decisions. Those capabilities are even more essential in the current, 100% distributed work model - which some sales teams are navigating for the first time.

BoostUp is founded by repeat SaaS entrepreneurs from Google, Yahoo & VMware and funded by top VCs. BoostUp's market is composed of large B2B companies constituting $10B+ in initial TAM.

Role: We are looking for a technically savvy Technical Account Manager who possesses strong ownership of our customer base. As an integral part of our post-sale organization, you're driven to recognize patterns and champion results. Successful candidates must be personable, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Responsibilities:

• Assist customers' technical requests and take care of any technical issues.
• Help customers use Boostup to best fit their needs and help them reach their business performance goals.
• Conduct product training materials to educate customers to effectively use Boostup.
• Provide articulate, high quality support to customers helping resolve any support questions and educating on best practices.
• Manage customer expectation and lead them to customer satisfaction
• Successful team members are fast-learners and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. The perfect candidate is a self-starter and a phenomenal teammate.
• Assist customers' technical requests and take care of any technical issues .
• Build strong customer relationships, especially with key customer stakeholders and sponsors.
• Always strive to provide exceptional customer experience.
• Take initiatives in identifying growth opportunities.
• Collaborate with our team to achieve sustainable growth.

About you:

• 3+ years of experience in a customer facing B2B SaaS role
• Experience managing multiple stakeholders and projects
• Critical thinker with problem solving skills
• Startup experience (preferably in the last two years)
• Analytical, love data and can do quantitative analysis
• Strong relationship management skills
• Consultative & solutions-oriented with customers
• Yearning to make an impact