Technical Analyst - Event Technology

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Our Event Solutions Group is seeking a Technical Analyst. The Technical Analyst is responsible for supporting external and internal travel booking applications and the internal teams that operate them. This position requires a customer service focus, technical aptitude, and an understanding of software development life-cycle.

Responsibilities

• Oversee the technology suite that runs the travel booking site and Experiences Marketplace
• Assist in the development of and provide instruction to developers on new features or updates to booking site
• Work closely with current suppliers technical teams
• Review, evaluate, and recommend updates based on our supplier's technical (API) documentation
• Review technical details for additional suppliers or new services
• Analyze application logs to identify issues
• Lead troubleshooting efforts, resolve issues quickly, and create solutions to prevent similar issues
• Recommending new solutions or ideas to enhance the user experience, redemption, and better assist in customer support
• Quality assurance testing of enhancements prior to launching to all participants
• Support the Individual Incentive Travel team, and identify technologies that can streamline the booking process
• Publish content changes
• Miscellaneous job-related duties as assigned

Traits:

• Strong technical knowledge
• Creative problem solving
• Ability to multitask, while maintaining attention to detail
• Self-motivated individual that takes pride in your work
• Ability to work well with a cross-functional team of varying technical skill-sets

Education/Experience Required:

• Understanding of software development life-cycle and maintenance experience required
• Ability to multi-task and project management skills are key for success in the role
• Undergraduate degree preferred