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Technical Architect US

At Koa Health, we believe in putting people (and their mental health) first. So we've made it our goal to leverage technology and research to enable people to change their behaviors with effective and accessible support that adapts to their unique circumstances. Having secured a successful and oversubscribed Series A funding totaling €30m (ca.$36M) in October 2020 and currently preparing for Series B round of investment, we are continuing on a steady path to grow our global team. Read more about our story here.

Against the backdrop of decades of rising demand, mental health has never been more important. The Covid pandemic has led to a 4x increase in mental disorders around the world. With no increase in the supply of clinicians, tens of millions of people are stranded today without access to care. There has never been a more critical moment for the work that we're leading at Koa Health. And this is where you come in.

Your New Role

We are looking for a talented Technical Architect based in or around the US, who is able to accelerate the efforts of the US commercial team to engage, onboard and support our customers as Koa expands its base in that country.

This role requires a multi-disciplinary, self-starter comfortable with a variety of environments and contexts across the operational and development areas typical of a startup. This is a highly visible role, requiring extensive collaboration and partnership internally and externally to deliver solutions on the latest technology stacks. The primary role of this position is to identify the ways to best support the commercial and customer success teams, which will involve creating and operating applications in secure, privacy-compliant, cloud-native services, trouble-shooting, and quick turnaround on operational issues. As this is the first member of a new team to provide support through the pre-sales and onboarding of major clients, this leader should have an excellent digital platform foundation to be able to scale services from PaaS providers, and the passion to work in a regulated healthcare environment. Your work will bring a direct positive impact to people's lives.

The purpose of Koa Health is to develop products that are truly effective in delivering high quality, digital mental health care; we want to work with like-minded people who can help us achieve our goal to create the most widely used products in this space. You will help us deliver rigorous, evidence based digital therapies that combine the very best of medical device quality and safety with consumer application best practice.

Responsibilities

You will report directly to the CTO to establish this new capability in the company, and work day to day with the commercial and customer success teams, with these main goals:

Operating and improving current systems used in the onboarding and support of our extensive commercial network in the US.
Reacting in real-time to customer needs - an appetite for problem solving and troubleshooting which can make the difference between a successful commercial bid and a failed one.
Supporting the business in pre-sales technical consultancy with clients, providing expertise in integration and customisation. Developing rapid prototypes and proof-of-concepts to unblock business discussions, then handing them over in a good state for integration with the product backlog by the Engineering team.
Providing direction on other teams' efforts to support this space, including Security, DevOps, regulatory compliance, scalability, costing, resourcing and more.

You will have a proven track record of delivering against the above goals, with the desire to build a best-of-breed architecture capability. This is an opportunity to bring your experience to steer a crucial team in the development of an established startup, and to put in place best practices to contribute to our global success.

About You

Comfortable with, and adaptable to, a start-up environment with high levels of ambiguity.
Sense of ownership/accountability for the success of the company.
A highly motivated and experienced professional focused on creating an energized environment with a "getting things done" attitude, bringing best practices to a number of different opportunities.
Defines principles that guide technology decisions and the relationships between the context (industry and market trends) and specified technology.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency and provide business value.
Proven record of defining an architecture capability and cloud-based platform development.
Ability to work in a number of technical and operational contexts, focusing on delivering to make the customer happy.
Ability to balance short-term tactical decisions with long-term strategic thinking.
Quickly create prototypes and integrate existing systems.
Work with uncertainty and context shifts, balancing needs for multiple clients.
Provide technical expertise to clients and clearly communicate technical concepts to technical and non-technical stakeholders.
Work closely with senior technical and product stakeholders to integrate prototypes into an agile, managed backlog.

Required experience

Bachelor's Degree in Computer Science or in STEM Majors.
Significant hands-on and leadership experience designing and implementing large-scale systems in mobile and web apps, and operational / DevOps systems in a large, cloud environment..
Experience with designing and implementing a digital health platform, or experience in scaling digital platforms in other regulated industries (transport, finance, or other), requiring compliance to regulations highly desirable.
Experience in developing platforms for international audiences.
Proven track record in solution architecture, cloud services, integration. AWS Solution Architect or DevOps certification, or equivalent, highly desirable.
Proven experience in regulated environments, ideally Software as a Medical Device (SaMD), medical devices and healthcare,dealing with PII and/or PHI.
Direct experience with compliance to ISO 13485, 62304, 27000, GDPR, HIPAA, FDA 510K, SaMD, 21 CFR part 11, or other industry related regulations/standards highly desirable.
Excellent written and verbal communication skills in English.

Technologies

Expert in Cloud services, AWS most desired, with a proven track record of designing and delivering scalable, resilient, cost-effective solutions, with excellent documentation and communication.
Specialist in integration and distributed architectures, such as Global Edge, Big Data and modern open-source technology stacks.
Experience with Infrastructure as code, automation, CI/CD.
Managed services and integration solutions.
Serverless architectures.
Docker and Kubernetes, or similar Containerisation.
Suitable supporting coding languages (Python, JS/TS, Golang, etc)
Familiarity with Angular or React front-end for web, Flutter for mobile devices, NodeJS + TypeScript for the backend.

Why Koa Health?

We are at the forefront of innovation in the MedTech arena, working on one of the hottest topics of today – behavioural health. By working with us, in whatever role, you get to make a true impact on the lives of others.

Aside from this, we provide all the necessary support and perks to make your life at work and outside of work fun and comfortable all year round, such as:

A fantastic rewards package that includes: Food Allowance, Private Health Insurance, Pension Contribution, Life Insurance, Bi-annual Bonus Scheme, Uncapped Sales Incentive Plans and Share Options.
As a business we are focused on supporting your wellbeing and therefore provide you with a Wellbeing Allowance and Wellbeing Leave, as well as a generous annual leave allocation to help manage both your mental and physical health as you see fit.
True flexibility – we're hiring your skills and experience, so ask you to use these in the most effective way you can and manage your work-life balance accordingly.
Worldwide WeWork membership access for those who prefer a hybrid schedule; you will find our teams collaborating on our private rooftop terrace when visiting our Barcelona office.
An international environment with a company culture focused on wellbeing and personal growth.

An Inclusive Workplace

At Koa Health, we facilitate a safe space where cultures, backgrounds, ideas and ways of solving problems can combine. This unique mix is a big part of our recipe for success when it comes to working towards our mission of mental health for all. We firmly believe that Diversity & Inclusion should be embedded in the fabric of our organization and we know true progress comes with long-term commitments and actions. We are building a space where our people feel respected for who they are and are rewarded based on the impact they make to the business.

Regardless of your personal identifiers, at Koa Health you can be yourself, and feel respected, accepted and supported. We promote an inclusive culture where people who think and act differently can discover ways to learn from each other.

Promoting diversity, inclusion, and equity must be a company-wide effort. As a young start-up, we are creating a safe space that fosters acceptance and invites differences as part of our first steps toward building a resilient and inclusive work environment.

Koa Health B.V. Glassdoor Company Review

3.8