Job details

Service Design Strategist

Technical Assent is looking for a Service Design Strategist passionate about designing exceptional service experiences for government programs. The ideal candidate will lead a team in customizing and implementing service-based solutions, develop deep strategies to solve business problems, and manage project deliverables effectively.

Skills

6-10 years of experience in Federal Government Consulting or other management consulting.
3+ years of experience with human-centered design and/or design thinking, employee experience, customer experience, and/or service design.
Excellent verbal and written communication skills.
Ability to obtain and maintain a Public Trust security clearance.

Responsibilities

Lead a team in customizing and implementing service-based solutions.
Facilitate training, conduct focus groups and interviews, create journey maps, etc.
Develop deep strategies to solve multiple dimensions of a business problem.
Lead creation of project-specific deliverables, manage team contributions, and provide overall quality control.
Create status reports outlining project progress for leadership.
Independently manage time and deliverables.

Education

Bachelor’s degree.

Benefits

Unlimited PTO.
Healthcare coverage (medical, dental, vision).
FSA and HSA.
Short and long-term disability.
401(k) with employer contributions, training and wellness allowances, and commuter benefits.

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