Job details

Technical Consultant

Do you want to be part of a collaborative underwriting team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian has an opportunity to grow your career within our Claims area.

The Technical Consultant is responsible for day-to-day execution to drive delivery of key metric results while increasing claim management accuracy and service delivery. The Technical Consultant will develop and maintain a culture of continuous improvement by identifying root causes, problem solving, identifying solutions to improve performance and innovation. The Technical Consultant will report to the Technical Manager, Claims.

You will

Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues
Drive improvements in initial claim decision, Claim Management Accuracy and & CID turnaround times
Leverage automation and/or alternate sourcing options to handle additional tasks
Collaborate with all lines of business to promote best practices to improve efficiency
Serve as Subject Matter Expert to support timely and effective delivery of Workstream Initiatives

You have

3+ years LTD claims handling experience, prior DI experience or equivalent experience required
Minimum 1 year experience providing feedback to front line staff and front-line supervisors.
Extensive knowledge of Group Long Term disability products, administration, and claims procedures
Excellent verbal and written communication skills
Strong analytical, organizational, time management and problem-solving skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proven training skills on an individual and team basis
Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development
Ability to work independently and within a team
Demonstrated ability to identify and manage risk
Self-motivated
Strong knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.)
Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management
Excellent PC skills with knowledge of MS Word/Excel/PPT

Leadership Behaviors

Continuously strives to provide superior customer service
Expresses oneself in an open and honest manner
Demonstrates self-awareness and embraces feedback
Foster and maintain a culture of open communication, continuous improvement, and innovation

Location /Travel

This role provides work from home flexibility and travel to Guardian offices as needed determined by the People Leader.

Salary Range

$55,100.00 - $90,530.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance

Life and Disability Insurance

Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance

Retirement and Financial

401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

Employee Resource Groups that advocate for inclusion and diversity
J.E.D.I. certification and training programs
Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

applicant_accommodation@glic.com

By Guardian Life

In 2021, we expanded our purpose as an organization to inspire well-being™. We established Guardian’s North Star going forward and began a three- to five-year process of transformation and progress. The effort gained momentum last year across our ...

24 jobs

MATCH

Calculating your matching score...

FUNDING

Private

INDUSTRY

Insurance Carriers

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in New York, NY

DATE POSTED