Technical Customer Care Representative

Sunlighten is looking for a Technical Customer Service Representative that is eager to join a successful and growing Customer Care team. In this role, you will take/respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose any issues, and find a solution. You will communicate with customers by phone, email, and online chat concerning orders and product returns and also walk customers through installation and assembly of the sauna product components. After becoming an expert on Sunlighten saunas, you will use your in-depth knowledge to provide effective customer service for all customers!

Recently recognized by the Greater Kansas City Chamber of Commerce as the International Small Business of the Year, Sunlighten has been the leader in infrared saunas, which have been shown through clinical studies to help people feel better and achieve their health and wellness goals. The health and wellness industry is on pace to generate over 4 trillion dollars globally this year, and Sunlighten is excited to be expanding in the global market to be a part of this holistic shift in health and wellness.

Duties/Responsibilities:

• Provides timely and accurate information to incoming customer order status and product knowledge requests, assist customers with technical troubleshooting of products, and strive for one-point call resolution.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to Customer Care leadership regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customers’ service expectations.
• Use CRM to process and resolve customer cases in a timely and efficient manner.

• Performs other duties as assigned.

Requirements

• High School Diploma or GED
• Associate’s degree or relevant work experience preferred
• At least 1 year of experience in technical troubleshooting role: Help Desk, website, digital/wireless devices, and/or apps
• At least 1 year of experience working with systems such as: Microsoft Office Suite, Windows, Netsuite and/or Salesforce
• Must reside in or be willing to commute to the Overland Park, KS area
• Strong time-management skills
• Ability to manage and process multiple tasks simultaneously
• Strong Technical abilities and problem-solving skills
• Strong communication skills
• Strong Customer Service skills

Benefits

Compensation:

This is a full-time, hourly role and our compensation is around $17/HR, depending on experience.

Benefits:

• Health, Dental, and Vision Insurance
• Life and Short-Term Disability Insurance
• 401(k), with Company Match
• Profit Sharing
• Paid Holidays and Paid Time Off
• Flexible Spending Account (health care and dependent care)
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services
• Relaxation Lounge
  

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.