Technical Customer Service Representative

The TCSR is involved in the day-to-day operations of the technical phone support of customer OBIX system; identifying and resolving customer’s technical issues in a timely and appropriate manner. The TCSR delivers a high level of customer service and satisfaction; works well in a team environment and can effectively prioritize and balance a demanding workload. The TCSR participates in an on-call and shift rotation and demonstrates the ability to work well with a minimal amount of supervision.

Primary Responsibilities:

Required Qualifications:

Salary:

This is an hourly role that is between $20-31/per hour.

About Us:

Our founder started his career as a customer service technician for a medical software company. In 1996, after gaining fundamental knowledge of that system, and establishing a dedicated customer base, Clinical Computer Systems, Inc. (CCSI) was born.

Over the next several years, with a team of expert coders and experienced OB clinicians, the software platform was rebuilt and renamed to OBIX Perinatal Data System. We continually incorporate new technologies and industry standards with a high level of patient care and safety in mind. We understand that no two customers are alike – that each relationship needs to be fostered through collaboration. Throughout the entire project and beyond, we will work with you to deliver a solution that aligns with your goals and initiatives.

As a part of Harris Computer’s healthcare vertical, our focus remains dedicated to supporting obstetric professionals as they care for and deliver the best outcome for mom and baby.