Technical Documentation Lead

Redis is searching for an experienced Team Lead and Technical Writer to manage our technical documentation team. As a Technical Documentation Lead, you'll lead the distributed team that produces the public, customer-facing documentation for Redis Enterprise, Redis Cloud, and Redis Open Source. If you see technical documentation as part of the audience's learning journey and like working on the newest software technology in a startup environment, then this job is for you.

We have a passion for continuous education at Redis. Given that, the documentation team is part of the Technical Enablement group. Technical Enablement spans technical onboarding, ongoing education, training content, technical certifications, knowledge sharing, video production, and documentation.

What you'll do:

• Mentor and help the team of technical writers to develop audience-oriented content by keeping the reader's experience in mind.
• Gather requirements and scope the writing work together with stakeholders, like Product Management or Customer Support.
• Perform research in the context of Redis products and solutions.
• Collaborate closely with subject-matter experts, Technical Enablement Architects, UX Designers, and Marketing.
• Act as a 'player-coach' by authoring, editing, and reviewing technical articles.
• Support product- and solution launches with technical content.
• Develop and maintain documentation standards, style guides, and templates to ensure consistency across all technical documentation
• Oversee the operational aspects of hosting documentation sites.

What will you need to have?

• 8+ years of experience in the field of technical writing
• 2+ years as a Team Lead or Manager
• Excellent written and oral communication in English
• Experience documenting enterprise or open source software
• A degree in technical writing, computer science, English language, or other relevant field

It would be extra great if you:

• Have experience documenting system level software (such as database systems or operating systems)
• Have developed source code examples for documentation in the past
• Know best practices about 'docs as code' (e.g., by having used Git, Markdown, and Hugo)
• Have experience with UX writing

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The estimated gross base annual salary range for this role is $96,000 – $173,333 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.