Technical Inside Sales Rep.

Working at Hydro International is about making a difference—whether that’s at home, at work, or in the wider world.

It all starts with our purpose: to protect people, places and the planet from flooding, pollution and water scarcity. Our mission is to make the difference and it's at the heart of everything we do.

At work we’re driven by a desire for expertise, innovation and excellence, and we know that to achieve that we need to collaborate, communicate and encourage one another. This is a place where we support, value and respect each other, no matter what. At home we all have family, friends, hobbies and interests, so we work flexibly to achieve a positive work-life balance, and health, safety and wellbeing are not negotiable. We want to be the company that you’re proud tell people about.

We're active in our communities and in the environment. We're committed to working ethically and sustainably, and we know that we all grow by building diversity and inclusivity. Our values guide us and motivate us to be the best we can be, for ourselves, for our customers and for the planet.

We work hard to make a difference. We want you to make a difference too!

The Technical Inside Sales Rep will be providing a high level of service to surpass internal and external customer expectations while working in a comprehensive team selling environment. They are the central resource working closely with our outside sales team to provide customer support and help manage all aspects of the order flow process; including new account set up; pricing and quoting; collection of credit information; order write-up and associated follow-up. Some cross and up-selling will occur as well.

Competence and Qualifications:

• Ability to work within a CRM system
• Ability to work with minimal supervision
• Proficient with all Microsoft products (Outlook, Excel, Word)
• CAD experience preferred.
• 4 year degree preferred or equivalent work experience

Skills & Attributes:

• The Inside Sales Project Coordinator position requires a motivated individual with excellent written and verbal communication skills.
• Proactive customer service, effective time management skills, and strong computer skills are required.
• Ability to learn how to review lead sources and qualify opportunities for revenue growth.
• Ability to read and understand construction, drainage and utility drawings and plan sets preferred.
• Demonstrated ability to solve problems involving several variables while operating in a dynamic, fluid, team-oriented environment.

Key Duties:

• Directly facilitate customer requests for pricing, quote and scope of work deliverables associated with all products in assigned territory.
• Maintain project records, documentation, and data in (CRM) database.
• Possesses thorough knowledge of products sold in assigned market, processes, and policies to support and exceed customer requirements and expectations.
• Effectively utilizes technology, reporting, and process to drive efficiency.
• Provide timely project updates or findings to the respective Regional Sales Manager via phone, email, and update to the appropriate records in CRM.
• Manage Project Search Program utilizing web-based searches (Reed/Insight/BidEx) to identify potential customers/end users.
• Effectively navigate the bidding process. Outbound calling to site or general contractors to gain approval to quote specified products.
• Assist and support the RSM’s when needed, understanding of competitive products and our advantages
• Develop a knowledge and regulatory understanding of each territory and our go to market strategy.
• Check plans and specification as needed to provide accurate quotes.
• To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act.
• To apply requirements of BS EN ISO 9001 and ISO 14001 as appropriate within the areas of responsibility.
• Other duties which the company may reasonably require the individual to undertake.

Physical & Other Requirements:

• Ability to sit at a desk/computer station for long periods of time with regular stretch breaks
• US citizenship or ability to work in the US.