This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Technical Product Success Manager

WHAT YOU’LL DO

As a Technical Product Success Manager, you will leverage your strong customer support background and expertise in scaling programs to optimize our support processes and reduce tickets. You will collaborate closely with leaders from the Cloud Reliability, Runtime, and Platform teams, as well as our Programmatic Account Specialists, to deliver exceptional customer experiences.

THE DAY-TO-DAY

Lead the effort to ensure the success of our technical products, driving customer satisfaction and retention.
Utilize your expertise in scaling programs to optimize our support processes and reduce customer support tickets.
Collaborate with leaders from the Cloud Reliability, Runtime, and Platform teams to align support strategies and improve product performance.
Work closely with Programmatic Account Specialists to address customer needs and provide efficient solutions.
Leverage your technical knowledge to understand and translate customer requirements and challenges to our engineering teams.
Gather customer feedback and provide input to the product development process based on customer needs and requirements.
Monitor key performance indicators (KPIs) to measure and improve the success of our technical products.

GREAT TO HAVE

Bachelor's degree or equivalent work experience.
3-6 years of customer or technical support experience.
Evidence of scaling programs and optimizing support processes to reduce customer tickets.
Proactive problem solver with a customer-centric approach and a strong track record of delivering successful customer outcomes.
Proficiency in analyzing data and using insights to drive process improvements and enhance product performance.
Excellent communication and leadership skills to drive the success of our technical products.
Proficiency in Excel and intermediate to advanced SQL.
Experience collaborating with Engineering teams.
Ad tech experience is a plus.

WHO WE ARE

Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic®, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.

Compensation

Base compensation range: $121,200 - $151,500
In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final title and compensation for the position will be based on several factors including work experience and education.

$121,200 - $151,500 a year

Not the right position for you? Check out our other opportunities!

Viant Careers

#LI-KP1 #LI-Remote #LI-Hybrid

About Viant

Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic®, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. As an organization committed to sustainability, Viant’s Adricity® carbon reduction program helps clients achieve their sustainability goals. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification, became founding a member of Ad Net Zero, and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

By clicking “Apply for this Job” and providing any information, I accept the Viant California Personnel Privacy Notice.

Viant Glassdoor Company Review

3.8