Technical Product Support Associate Specialist - REMOTE

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Job Summary

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The Associate Technical Support Specialist is responsible for providing timely and accurate product research support to The 411 Technical Support Specialists across the complete range of Zimmer Biomet’s hip, knee extremity, cement, sports medicine, biologic and trauma products.

Principal Duties and Responsibilities

• Work alongside the Technical Support Specialists to provide product research support and analysis to assist them in answering technical questions from the Zimmer Biomet sales force in preparation of becoming a Technical Support Specialist. At times, this analysis may be connected to an ongoing surgery.

• Provide analysis for product applications based on input from the Sales force. Working with Technical Support Specialists, review x-rays and other data to recommend options for product application.

• Develop a detailed understanding of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine division’s new, current and historical products, instruments and surgical techniques in preparation of becoming a Technical Support Specialist.

• Maintain a detailed knowledge database of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine division’s new, current and historical products, instruments and surgical techniques.

• Assist the Technical Support Specialists by providing them with reports from the technical support request database so that the Technical Support Specialists can provide consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet’s sales force.

• Responsible for maintenance of the sales associate data base.

Expected Areas of Competence

• Requires the ability to adapt to customer, organizational, business and external influences with integrity, immediate consideration and action to meet business objectives.
• Must have strong communication skills both written and verbal.
• Must have strong organizational & interpersonal skills.
• Ability to influence others and to handle increasing levels of responsibility.
• Must have strong communication skills as well as a collaborative decision-making and work style.

Education/Experience Requirements

• Bachelor’s degree required in Engineering, Marketing or other related field.
• 0-2 years of experience required.
• Medical Device industry experience preferred in either a product development engineering or marketing position, preferably both. General knowledge of the anatomy, physiology and biomechanics of the human body is preferred.

Travel Requirements

Less than 5%

Additional Information

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

Salary range: $50000 - $60000/year

EOE/M/F/Vet/Disability