Technical Project Manager - Remote

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

• Create and review technical design documentation to ensure development is being built and tested according to technical standards
• Provide technical feasibility assessments and scoping for projects and product support
• Liaise between Digital Project Managers/Digital Programmers and the Medable Technical Team (Engineering, QA, Product Management, etc.)
• Work on complex issues where analysis of situations or data requires in depth knowledge of Medable and Medable's products and services
• Adept at handling complex interactions with key stakeholders for Medable's customers. Interactions frequently involve special skills, such as negotiating with customers or management or guiding them to a solution
• Track to detailed project plans to ensure deliverables are complete on time
• Coordinate project implementations and product configurations for client accounts
• Develop and maintain strong customer relationships
• Establish and teach customer support practices and procedures
• Effectively prioritizes own and workload of other team members
• Effectively uses Medable's software and other systems and solutions required to support customers and projects
• Study other customer success programs and analyze customer data to identify the best practices
• Establish and manage technical timelines in accordance with overall project plans, driving them to timely completion
• Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market
• Participate in meetings with decision makers, systems owners, and end users to document business requirements and goals
• Provide training on products and customizations
• Help customers plan and identify the best ways to utilize the software
• Educate customers on the capabilities of the software
• Proactively identifies and addresses issues or risks
• Other duties as assigned

• 4 + years of direct experience in Technical Project Management or a combination of education and experience
• Excellent verbal and written communication skills and the ability to translate complex technical concepts into simple terms
• Experience in requirement, analysis, design, development, testing and implementation of software
• Proficiency in app publication process
• Technical management and understanding of client and vendor relationships
• Strong interpersonal skills and leadership
• Excellent communicators both orally and in writing
• Strong project management skills
• Prior track record working leading project implementations and product configurations for client accounts on this level
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Team player
• Good time-management skills
• Experience working in the clinical trial industry (preferred)

Minimum Level of Education:

• Bachelor's degree in Computer Science, Engineering, or a related field

Preferred Degree/Certification:

• Masters degree in Computer Science, Engineering, or a related field

Software Skills:

• Git, Confluence, Postman, Terminal (command line)

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Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.