Technical Success Engineer
The Opportunity:
The Technical Success team is a core piece to DataGrail's customer success organization. We are holistically responsible for solving urgent problems and teaching customers about the intricacies of our product to set them up for success in maintaining privacy compliance and automating their process.
Come join this team for a unique opportunity to help us build out the future of Technical Success and define how we interact with customers and improve their overall experience with our product. Ambiguity isn't something we shy away from and view it as an opportunity to improve our processes for the progression of our business.
The Skill Set:
- Provide world class support by leveraging technical analysis and communication for a range of challenges our customers might face.
- Quickly and effectively read through our code base and be able to identify and flag inaccuracies and bugs
- Translate highly technical concepts into digestible business language via Zendesk and virtual/phone conversations.
- Solve customer problems at scale, regardless of the issue
- Prioritize asks cross-functionally with customer success, product, and engineering, based on highest value add for customers.
- Curate content for the DataGrail Help Center, including product documentation.
Within 90 Days You'll:
- Get to know DataGrail and our product offerings
- Familiarize yourself with cross-functional teams you will actively engage with on a regular basis
- Own external and internal facing tickets and creatively solution a variety of customer specific challenges with support and guidance from teammates
Within 180 Days You'll:
- Have in-depth knowledge of our product and be the product expert for our customers
- Own external and internal facing tickets and creatively solution a variety of customer specific challenges with minimal support
- Be thinking of process improvements to help better support our customers
- Contribute documentation to our Help Center for internal and external customers
Within 365 Days You'll:
- You are the expert and go-to for all DataGrail product related questions for our customers
- You have contributed to process iterations within the team
- You're mentoring and helping develop new members of the team
- You're taking on more technical responsibility and partnering with engineering to debug
About Us:
With the core belief that trust builds transparency, at DataGrail, we provide a privacy platform that empowers people to have more control over their privacy and identity. Our platform eliminates complicated, manual, and time-consuming processes associated with emerging privacy laws. We find and untangle the terabytes of data companies have, make sense of it, and organize it into an easy-to-use privacy program.
We live by our company values every day at DataGrail: Win as a Team, Empathy Always, Love our Customers, Iterate & Evolve, Seek New Perspectives, and Lead with Why.
Benefits & Perks:
- Competitive compensation package + equity
- Work from anywhere - every employee has the choice to select their ideal work environment
- Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
- Treat yourself with 8 scheduled "DataGrail Days" a year for personal wellness
- Grow with us - Annual stipend for continued career development for all DataGrail team members
- Stay healthy - full healthcare coverage, including dental, and vision
- Save for the future with our 401(k) plan
- Work smarter with monthly hardware and remote office stipends and an UberEats meal program
- All of this and much, much more
DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By
DataGrail
We believe in a world where people are in control of their privacy and identity. We empower businesses to build trust and deliver on their commitment to transparency.
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