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Technical Success Manager

Mendix – the leading low-code application development platform:
The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Mendix is looking for a Technical Success Manager (TSM) to join our North American team. In this role, you will serve as a trusted advisor to a number of our strategic customer accounts, providing personalized and proactive guidance on the use of our software and leading comprehensive low-code platform. You will gain an understanding of the IT infrastructure, internal processes, business needs & drivers, and team members within these accounts. As a TSM, you will adapt your knowledge and support to each of our customers' environments, facilitate collaboration between teams within Mendix and the customer, and advocate on behalf of the customers' needs. If you are a problem solver, have a well-rounded, broad IT/Development background, are inquisitive by nature and if you are driven to make your customers' successful, this may be the role for you!

An ideal candidate for the TSM role should be a very experienced and well-rounded IT professional. As Mendix is a software platform provided to customers enabling rapid development, having high code experience and/or software lifecycle development management is extremely useful. However, other skillsets are required to make a successful TSM. Some combination of the following areas of knowledge/expertise will be required:
  • Development
  • Networking
  • Data/Analytics
  • SDLC
  • DevOps
  • Operations
  • Management
  • Solutions Selling
  • Consultant
  • Cloud Computing/Containerization

Responsibilities:

    • Define, document, and work on proactive strategies supported by account teams, Product / R&D, and services to drive adoption and expansion
    • Maintain a regular cadence with the customer to drive technical initiatives aligned to the defined strategies
    • Own the customer's technology mapping as it relates to human resources, processes, and tools
    • Proactively build relationships with customers to achieve loyalty
    • Collaborate cross-functionally with internal groups (Presales, Sales, Support, Customer Success, R&D/Product, Professional Services)
    • Liaison with R&D to drive platform enhancements that may prevent adoption and/or expansions
    • Stay up-to-date and be able to judiciously report on roadmap and strategies; especially those pertinent to defined customer base
    • Learn the platform, best practices, and stay updates on latest releases and capabilities
    • Meet with customers, remote and in-person, when necessary for enablement, adoption, and problem solving
    • Provide guidance to CSMs on how best to direct technical issues

Requirements:

    • Development experience preferred
    • 7+ years diverse IT experience including, not limited to development, consulting, pre-sales, engineering, etc…
    • Ability to manage and grow enterprise customer relationships
    • Customer-minded, always trying to provide the most value possible
    • Ability to explain complex information to customers clearly and concisely
    • Passionate about building long term and lasting relationships
    • A strong communicator with excellent attention to detail
    • Outstanding written and verbal communication skills
$150,000 - $250,000 a year
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

Equal Employment Opportunity Statement
Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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CEO of Mendix
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Tim Srock
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Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — business people and analysts, web developers, software engineer...

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DATE POSTED
June 10, 2023

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