Technical Support - job 1 of 2

Synology America, a fast growing network storage company has an opening for Tier 1 Technical Support.

The candidate must meet the following criteria

- Have good communication skills for phone communication, email communication, social media, and other internet media

- Be familiar with network troubleshooting

- Self-motivated to gain basic proficiency with new technologies

- Available to work flexible hours between 6:00 a.m. -- 6:00 p.m. on weekdays

- Can work independently or work in small teams

- Having a Computer Science degree is a plus

- Two years previous experience in a Customer Service Oriented environment is a plus

- Spanish speaking is a plus

The responsibilities include, but not limited to

- Provide support to customers through phone, email, and other internet media.

- Researching customers' questions/concerns, and following up with the customer.

- Internal IT support, help other teams' technical issues.

- Process Customers' RMAs

- Develop Marketing and Sales Capabilities through Technical Support

Our company offers competitive salary, medical/vision/dental plan, 401K, paid time off, great team environment, and most of all, opportunity for advancement.

To apply please follow the link below :

https://www.appone.com/MainInfoReq.asp?R_ID=1183574

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bellevue, WA 98006: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your expected pay range?

Work Location: In person