Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.
Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company powering 500k+ appointments per month with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is looking for a Technical Support Engineer to help us get closer to executing our mission: to create access to affordable, quality mental healthcare across the United States. As a Technical Support Engineer, you will make a direct impact on Headway providers and patients every day.
The Technical Support team is part of our Engineering team, and you will be working alongside our Customer Experience team, Growth team and other stakeholders within the company in order to provide an exceptional user experience. Your primary role will be investigating and resolving technical issues that our customers face. This will require you to run database queries, review our codebase and collaborate with software engineers if necessary, and where possible push fixes. Additionally, you will be working on building processes and writing documentation to help your colleagues on the TSE team and educate cross-functional teams and assist them in their day-to-day operations.
You will love this role if:
Our Interview Process
After you apply to Headway, here are some details of what to expect during the interview process.
Compensation and Benefits:
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact firstname.lastname@example.org
Subscribe to Rise newsletter