Technical Support Engineer

What we're about

We're an experienced and diverse team focused on solving one of the biggest challenges CIOs and CISOs have - allowing development teams to move fast without compromising on security controls and risk management. We're looking for smart and fun people to join us and take a significant part in shaping our technology, product, and culture.

What You're About

You have at least 3 years of experience as a Technical Support engineer (Tier 3 level), supporting one of the following:

• SAST, SCA or other application security products
• Network and\or Endpoint Security Products

Hands-on experience with:

• Troubleshooting on linux environments
• Docker and Kubernetes - e.g. you know how to connect to and resize pods
• GCP and\or AWS - e.g. you know how to create an instance behind LB and make it accessible from the internet over a specific port
• Work with and debug issues related to APIs

• Familiarity with modern SDLC is an advantage
• Strong English communications skills - written and verbal
• Team Player with collaborative work style - A Must!
• Naturally curious and excited to learn new technologies
• Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels

What you will do

You will take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.

Act as the technical focal point for customers, investigate and analyse complex technical scenarios and provide innovative solutions for our customers' needs. You will handle incoming support cases and calls of existing and new customers under defined SLA's. You will collaborate with DevOps and R&D teams to investigate and solve technical product issues in a creative and timely manner.