Technical Support Engineer

• Seven out of the top ten global banks use TigerGraph for real-time fraud detection.
• Over 50 million patients receive care path recommendations to assist them on their wellness journey.
• 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph.
• TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.

Ideal backgrounds

• Linux experience is an absolute must. Preferably prior experience with production Linux operations/troubleshooting.
• 2-6 years experience in any of Support/Solutions Engineer, Database Administrator, Solutions Architect, DevOps Engineer, Data/Infrastructure Operations, SysAdmin, Cloud Engineer, Data Engineer, Software Engineer (backend), System Engineer
• Computer Science bachelors degree or an equivalent combination of enterprise technical experience in any of the above and industry relevant certifications

Skills/experience

• Big data/data ecosystem experience
• Technologies: Hadoop, MapReduce, Spark, Airflow, Beam, Kafka, Zookeeper
• Concepts: Data warehousing, data analytics, ETL
• Distributed systems experience
• Kubernetes, above listed big data technology
• Database experience
• Any familiarity or experience with databases, preferably distributed ones such as Hive, BigQuery, AWS KMS, Cassandra, BigTable
• Programming/scripting skills
• Bash, Go, Java, C++, Python preferred
• Terraform, Ansible
• Support/operations experience
• Oncall rotation, documentation creation, meeting/monitoring SLAs
• Customer facing technical experience
• Candidate will work with customers after they purchase TG to design, architect, and implement TG clusters based on customer requirements
• s communicating technical info to customers
• Technical skills:
• Prior experience working with graph
• Linux fundamentals knowledge (processes, filesystem, memory management, networking, configuration, security), network troubleshooting (ex. TCP/IP, load balancing), web troubleshooting (HTTP, SSL, REST APIs)

Annual Salary Range: $75,000 - $100,000