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Technical Support Engineer - Red Hat Ceph Storage image - Rise Careers
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Technical Support Engineer - Red Hat Ceph Storage

About the job:
The Red Hat Ceph team is looking for an experienced, enterprise-level engineer with a background in Ceph and software-defined storage (SDS) technologies to join us remotely as a Technical Support Engineer in North America. In this role, you will provide technical support and sustaining engineering services to enterprise customers. Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer, you’ll work closely with enterprise customers, developers, and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to customers while becoming an expert in software-defined storage technologies. Well-qualified, home-based applicants throughout the U.S. and Canada will be considered to work remotely where Red Hat is registered to do business.


#LI-REMOTE #LI-AL2


What you will do:
  • Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage offerings
  • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues
  • Partner with Red Hat’s strategic cloud partners to jointly solve multi-vendor customer issues
  • Continually work on troubleshooting skills and keep up with the latest technology trends
  • Collaborate with in-house engineers and developers to remedy issues, promote creative solutions, and improve customer satisfaction
  • Regularly contribute to Red Hat’s global knowledge management system
  • Frequently partner with colleagues on various projects; be a respected member of the global team
  • Work with ticketing systems and tools to directly assist RHCS customers while cooperating with other Red Hat’s engineers and teams
  • Be available to perform weekend shift duties on a rotational schedule
  • Contribute to the open source community and to the code of our offerings
What you will bring:
  • Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level
  • Excellent system administration skills and experience working in technical support or in customer-facing roles
  • Strong knowledge of container technologies
  • Experience with software-defined storage technologies; experience with Red Hat Ceph Storage preferred
  • Knowledge of Kubernetes, Red Hat OpenShift Container Platform, OpenShift Container Storage, or OpenShift Data Foundations is a plus
  • Knowledge of Red Hat OpenStack Platform is a plus
  • Microsoft Azure knowledge is a plus
  • Knowledge of software-defined storage technologies, like Gluster, Nutanix, AOS, etc.
  • Outstanding troubleshooting skills and passion for problem-solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
  • Ability to work as part of a team; must be open-minded and collaborative
  • Excellent verbal and written skills in English; outstanding communication skills and the ability to listen to customer issues
  • Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills
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59 jobs
FUNDING
TEAM SIZE
DATE POSTED
April 14, 2023

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