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Job details

Technical Support Representative

#WeAreTradeStation

Who We Are:

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For:
The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets.

What You’ll Be Doing:

Assist clients and internal team members with escalated technical issues via telephone and email
Train clients on our proprietary trading software, acting as a subject matter expert for our customers
Act as liaison with other departments to drive resolutions for escalated issues
Ability to take ownership of issue reporting and resolution follow-up
Deliver Client Service and Account assistance for web, mobile and platform access points
Troubleshoot client software and hardware to resolve customer impacting items
Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
Participate in product testing and QA review

The Skills You Bring:

Constantly strive to educate and train other employees and clients
Strong desire to help others
Ability to deliver customer service excellence in all actions
Possess superior oral and written communication skills
Must be dependable, punctual and able to work in a dynamic fun work environment
Must have a confident and positive attitude that supports the goals of service excellence
Team player with strong leadership skills
Proficient in the areas of Technical Support and Client Services
Troubleshooting skills, with the ability to work through complex application and reported issues

Minimum Qualifications:

Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
3-5 years of Technical Support experience
Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)

Desired Qualifications:

CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)
Securities Industry qualifications: Series 7, 63 & 3

What We Offer:

Collaborative work environment
Competitive Pay
Yearly bonus and generous 401k plan
Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!
Generous Paid Time Off plans
Flexible working environment
TradeStation Account employee benefits, as well as full access to trading education materials
Pay Range (US) $45-60K (Countries outside of the US have differing ranges in accordance with local labor markets)

TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.

TradeStation Glassdoor Company Review

3.5

TradeStation DE&I Review

No rating

CEO of TradeStation

John Bartleman

Approve of CEO

By TradeStation

TradeStation is seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-o...

4 jobs

INDUSTRY

Computer Hardware Development

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Plantation, FL

DATE POSTED

August 5, 2023