Technical Support Software Engineer

***This position is based at our facility in Bohemia, NY***

What you will accomplish together with us:

• Assist customers throughout the biotech industry to resolve and escalate service issues with R&D and production equipment and software applications without the need for management intervention.
• Maintain a productive relationship with manufacturing, engineering, and project teams, providing ideas for product improvement.
• Take ownership of more advanced technical software issues, and work with our Internal product groups and external third-party software developers to find resolutions for these issues when necessary.
• Document troubleshooting and problem resolution steps.
• Log and manage service issues in our CRM system.
• Assist with software upgrades, enhancements and problem solving in the field.
• Manage new software releases and system configuration details.
• Effectively coordinate training for field engineers and end users to enable successful installations, preventative maintenance, and repairs.

What will convince us:

• Bachelor’s degree in an IT discipline or engineering, or 10 plus years of experience in supporting automation in a laboratory or production environment that utilized Aveva/Wonderware.
• 3+ years’ professional experience with Aveva/Wonderware, InTouch and Historian
• 5+ years’ professional experience in at least three of these five areas:
  • Supporting software-controlled automation equipment.
  • Experience with databases, Sybase, Oracle, SQLSERVER or MS Access
  • Experience of PLCs such as DeltaV, Siemens, Emerson or AB.
  • Knowledge of OPC data suite
  • Experience with complex fault finding.
• Willingness to travel.
• Proficient with Microsoft Office programs.
• Proficient with Windows OS skills.
• Proficient with PC networking, TCP/IP.
• Self-motivated, conscientious, and reliable.
• Strong communication skills.
• Able to work effectively under pressure.
• Effective time management skills.
• Able to prioritize workload and customer demands.
• Strong team player who works well with others.
• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $85,000.00 and $125,000.00 depending upon experience and qualifications, plus bonus.

What we offer

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Work-life balance: Working from home at many sites
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
• We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

For Residents of California please review;

California Residents-CCPA Privacy Notice for Employees

We look forward to receiving your application.

www.sartorius.com/career