Job details

Technical Support Specialist II

CAI is Hiring!

We are in immediate need of an IT Support Technician II. This long-term engagement is a hybrid position and includes our comprehensive benefits package. Candidates must be willing to work on-site in Dallas and Tyler, TX.

Computer Aid, Inc., (CAI) is a global IT services firm that is currently managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania, with a staff of over 8,500 professionals located around the world. Among its many offerings, CAI specializes in the delivery of metrics and SLA-based application support and development, quality assurance & testing, and service desk outsourcing. CAI demonstrates value in delivering results that reduce costs through visibility, optimization, control methodologies and performance-based service tools. We operate on the principle that quality IT solutions should be delivered at a fixed price, on time, and in budget. Our ability to hold true to this principle has been critical to our success since our founding in 1981.

Responsibilities and Duties

Daily Tasks will include but are not limited to the following:
Respond professionally and courteously to all service requests and areas of the business entities.
Dameware and remote desktop to provide level 2 technical support to over 14500 staff, monitor work queues, open, update and close Incidents.
Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services.
Installation of desktop hardware / peripherals and printers.
Activating, managing cell phones/tablets through O365/MDM
May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
Installation of individual software packages, as needed, for all users.
Use of imaging software to expedite large equipment roll-out.
Keep up to date system information for asset tracking.
Rotate On-Call schedule with the rest of the team.
Rotate managing the IT warehouse and entering asset information as new shipments arrive.
Have experience in assisting C-level executives and Directors.
Have a great attitude and willingness to learn.

Qualifications

Bachelor's degree in a technical discipline
2 years professional work experience
MDM, O365 troubleshooting, user management.
Knowledge of data communication and network concepts, principles, and fundamentals is required.
Relevant experience or strong aptitude for building or supporting data networks is required.
Proficiency with LAN, WAN/MAN, data center networks, or wireless networks is desired.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to (888) 824 – 8111.

This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits: