Technical Writer
DevRev
DevRev is a business software company that brings developers (Dev) and customers (Rev) together in the era of product-led growth. The company is building an API-first, dev-centric CRM that leverages data, design, and machine intelligence to empower developers to build, support, and grow their businesses. In times of anemic NPS and high customer churn, DevRev strives to create the world's most customer-centric companies led by happy developers. Grok and grep more on DevRev via the web, Twitter, and LinkedIn.
After former Nutanix CEO Dheeraj Pandey and Nutanix executive Manoj Agarwal raised one of the largest ever seed rounds in the history of Silicon Valley, they set out to create a highly engaging system of record that promises to make product development and customer service joyous. DevRev is solving a difficult AI and design problem, and the early employees are committed to the marathon of company-building and hard problem-solving.
Job Description
We are looking for writers who have strong technical proficiency and who strive for simplicity. DevRev's Technical Writer is responsible for ensuring that the documentation for our product and company is clear, correct, comprehensive, consistent, and easy to use.
Responsibilities
Collaborate with product, engineering, design, and growth teams on content that will drive organic discovery and drive user adoption and engagement. Our content touches our leads and users across different surfaces, on the website and product. Candidate will have these core responsibilities:
- Take ownership of writing, reviewing, and publishing needs of our product content, including our core app UI copy, APIs, and ecosystem apps across devrev.ai/docs and devrev.ai/marketplace.
- Create user-centric content that drives customer acquisition, adoption, and success.
- Be in lockstep with product updates, closely tying with our code workflows.
- Understand the technology and teams that make up our product and company.
- Author blogs on select core topics.
- Collaborate cross-functionally to ensure our content is aligned with company SEO content goals. We believe our product documentation and blogs will be a key driver for SEO content.
Qualifications
- Experience planning, researching, writing, and editing software documentation and UI copy in an agile and docs-like-code environment.
- Excellent skills in grammar, minimalist documentation design, and effective information architecture.
- Highly organized and able to triage and prioritize numerous issues and projects, and organize content in a manner that can be scaled.
- Able to succeed in a remote and globally distributed environment.
- Share our core values.
Culture
The foundation of DevRev is its culture - our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!
By
DevRev
Our mission is to connect makers (Dev) to customers (Rev). When every employee adopts a “product-thinking” mindset, customer-centricity transcends from a department to become a culture.
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