Job details

Technician Field Ops

Overview:

The role of a Technician Field Operations is to assure SITA's competitive strength and business growth globally. It is also to perform all Service Operations activities according to SITA standards and procedures.

What you will do:

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk.
Report and escalate to the next level those problems which cannot be fixed.
Perform assigned tasks on 13 x 7 shifts basis.

Qualifications:

Who you are:

Minimum 1-3 years' experience desktop support.
Must have dealt directly with external customers delivering to SLAs.
Airline experience and/or ATI know-how, is good to have.
Great Customer Service
Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.
Recognized industry certifications (Cisco, ITIL, Microsoft, VMware.)

• Minimum of 3 years of experience with the following: •Microsoft Windows Operating System 10

Break fix experience with workstations, printers and monitors
Network basic troubleshooting skills
Effective written and interpersonal communication
Be able to walk long distances
Proven technical, professional, and business knowledge Critical thinking
Ability to solve technical problems independently and in collaborative teams Effective written and interpersonal communication

What we offer:
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA:
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?