Technology and Operations Business Analyst

Director of Services Management

David Baruch, Chief Information Officer

Michelle Silva, Head of Program Management, Technology & Operations

Trelinda Clark, Vice President, Technology & Operations

Other Directors of Services Management

Program Management Team

Product Management Team (Dublin)

Communications and Change Management Team

Learning & Development Team

Key Business Stakeholders across roles – Practice Leaders, Office Managers, Consultants, Associates, Analysts, EEAs, Client Development Team

Product Management – Assists with the development and implementation of internal and external tools that support business architecture and Firm strategy. Works with product management team to coordinate the development of prototypes and other testing collateral. Manages communication with user groups and assists in pilots with clients and the Firm. Suggests improvements based on feedback. Assists with assembling a business case.

Communication Management – Coordinates with cross functional teams across the Firm – IT, Learning & Development, Finance, Operational Excellence, Change Management, Marketing, etc. – on day-to-day projects, managing timelines and milestones.

Services Support and Measurement – Assists with rollout plans and approaches. Interfaces with user groups and shares best practices. Measures satisfaction and adoption. Assists with continuous process improvement plans and updating of the services roadmap.

Project Management – Supports the Tech & Ops Team on a variety of projects to maintain project timeframes, objectives and communications. Creates and manages documentation. Conducts research and business interviews. Analyzes and collects data, and tracks and reports on project progress, including measuring milestones and metrics.

Taking ownership of the project by doing what is needed at all phases of the process, anticipating next steps and not waiting to be told what to do.

Regularly reassessing priorities to align resources where/when needed and proactively reprioritizing own workload to provide additional support to team where/when needed.

Delivering on commitments on-time or notifying as early as possible if problems occur or deadlines will slip.

Listening and asking insightful questions.

Leveraging knowledge and appropriate resources to gather relevant information.

Subjecting researched facts to extensive analysis and interpretation before drawing conclusions.

Making inferential leaps in thinking to reach a solution despite incomplete or ambiguous information.

Making decisions rapidly, despite the complexity of the issues or pressures involved.

Using effective business writing skills to create succinct analyses and documents.

Inviting and listening to others’ opinions, which may be different from their own.

Sharing information with team members to build a full picture of the context, while being discreet with confidential information.

Encouraging teamwork – both within Services Management and across functions – to get results.

Using expertise, logical arguments or high-touch methods to persuade others to take action, including 1:1 discussions, offering demonstrations, or sharing supporting data.

Understanding that people and organizations respond differently, and there is no one-size-fits all approach.

Seeks and is open to feedback from colleagues, placing value on self-development efforts.

Seeks opportunities for growth.

Demonstrates self-awareness and is open to changing one’s own behavior.

Is inclusive. Brings cultural awareness and sensitivity to each interaction with colleagues.

Participates actively and contributes to internal activities; engages with people no matter what role.

Represents Spencer Stuart well by speaking positively about the Firm and aligning behavior to Firm values.

Conducts themselves in a way that is consistent with the Firm’s values.