Job details

Technology Services Help Desk - job 2 of 2

Overview:

As a TSD Help Desk team member in our Mobile office you will be required to assist all corporate and non-corporate Pilot and CMS employees with first level IT Support using the highest level of customer service. This is an in office position at our Mobile, AL facility.

Responsibilities:

Answer all phone calls that come through the HelpDesk phone line
Manage all email requests that come in via HelpDesk inbox
Responsible for creating all non-corporate user accounts in active directory
Responsible for creating tickets via ServiceDesk and monitor tickets in unassigned queue
Responsible for managing and creating other user accounts, including TeamViewer, Pilot Portal, and OneLogin
Work closely with Desktop support technicians and web support
Level 1 support for hardware, including re-imaging laptops and monitor setup
Software installation and support
Monitor antivirus alerts
Monitor email whitelisting and blacklisting as well as releasing quarantine emails via ForcePoint
Responsible for updating weekly reports for terminated and released employees

Qualifications:

Must have excellent written and verbal communication skills
Associates Degree or higher preferred
3+ years of related experience
Experience using Windows 10, and the Microsoft Office Suite
Must have a strong understanding of technologies, practices, and trends
Strong ability to manage multiple projects and priorities
Writing, editing, and documentation skills
Ability to work as a team or on individual projects
Must be highly disciplined, self-starter, and leader with the ability to execute on assignments independently, and effectively
Must have good organization, presentation and exceptional time management skills
Must have excellent customer service skills and be able to interact with individuals from all levels of the organization
Resume Required

Pilot Catastrophe Services, Inc. Glassdoor Company Review

3.9

Pilot Catastrophe Services, Inc. DE&I Review

No rating

CEO of Pilot Catastrophe Services, Inc.

W Davis Pilot Jr

Approve of CEO

By Pilot Catastrophe Services, Inc.

Pilot brings innovation, leadership and dedication to our team members and clients; today, tomorrow, and beyond. Success is not only defined by what we do today, but how we prepare and plan for the future.

9 jobs

FUNDING

Private

INDUSTRY

Insurance Carriers

TEAM SIZE

No info

LOCATION

Hybrid, based in Mobile, AL

DATE POSTED

August 4, 2023