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Technology Services Help Desk - job 1 of 2

Overview:
As a TSD Help Desk team member in our Mobile office you will be required to assist all corporate and non-corporate Pilot and CMS employees with first level IT Support using the highest level of customer service. This is an in office position at our Mobile, AL facility.
Responsibilities:
  • Answer all phone calls that come through the HelpDesk phone line
  • Manage all email requests that come in via HelpDesk inbox
  • Responsible for creating all non-corporate user accounts in active directory
  • Responsible for creating tickets via ServiceDesk and monitor tickets in unassigned queue
  • Responsible for managing and creating other user accounts, including TeamViewer, Pilot Portal, and OneLogin
  • Work closely with Desktop support technicians and web support
  • Level 1 support for hardware, including re-imaging laptops and monitor setup
  • Software installation and support
  • Monitor antivirus alerts
  • Monitor email whitelisting and blacklisting as well as releasing quarantine emails via ForcePoint
  • Responsible for updating weekly reports for terminated and released employees
Qualifications:
  • Must have excellent written and verbal communication skills
  • Associates Degree or higher preferred
  • 3+ years of related experience
  • Experience using Windows 10, and the Microsoft Office Suite
  • Must have a strong understanding of technologies, practices, and trends
  • Strong ability to manage multiple projects and priorities
  • Writing, editing, and documentation skills
  • Ability to work as a team or on individual projects
  • Must be highly disciplined, self-starter, and leader with the ability to execute on assignments independently, and effectively
  • Must have good organization, presentation and exceptional time management skills
  • Must have excellent customer service skills and be able to interact with individuals from all levels of the organization
  • Resume Required
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CEO of Pilot Catastrophe Services, Inc.
Pilot Catastrophe Services, Inc. CEO photo
W Davis Pilot Jr
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Pilot brings innovation, leadership and dedication to our team members and clients; today, tomorrow, and beyond. Success is not only defined by what we do today, but how we prepare and plan for the future.

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DATE POSTED
August 4, 2023

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