Head of Technology and Operations

As the Head of Technology and Operations at WATN WLMT-TV Memphis, you will oversee managing the day-to-day operations including equipment maintenance for our studios and core infrastructure. Your role also includes developing technology strategies, ensuring compliance with FCC regulations, and leading workflow improvements across our services. You will be responsible for budget management and maintaining high technical quality on-air.

To qualify for the Head of Technology and Operations role at TEGNA, candidates should have a minimum of an associate degree or equivalent experience, alongside at least three years of supervisory experience in broadcast operations or technology. Strong leadership, excellent communication skills, and an understanding of IT processes and broadcast technologies are essential.

The work environment for the Head of Technology and Operations at WATN WLMT-TV Memphis is fast-paced and collaborative, requiring quick decision-making and a proactive approach to problem-solving. The role involves both technical supervision and team management, emphasizing innovation and creativity in improving workflows.

TEGNA offers a comprehensive benefits package to the Head of Technology and Operations, including medical coverage options, dental and eye care, disability and life insurance, and a robust 401(k) plan with matching contributions. Additionally, employees enjoy generous Paid Time Off (PTO) and flexible schedules to support a healthy work-life balance.

TEGNA is committed to creating a diverse and inclusive workplace. As part of their values, they actively welcome applications from individuals of diverse backgrounds and experiences, ensuring equal opportunities for all candidates and promoting a collaborative culture where everyone can thrive.

In answering this question, highlight specific broadcast technologies you are familiar with, such as ENPS systems, Bitcentral media management, and RF transmission. Discuss how your experience has prepared you to effectively oversee technology operations in a broadcasting environment.

When asked about budget management, emphasize your analytical skills. Discuss your experience in expense budgeting, approvals, and financial reviews. Providing examples of how you’ve helped reduce costs or optimize spending effectively will showcase your capability in this area.

In response, detail the strategies you have employed to identify inefficiencies and implement improvements. Mention any specific methodologies like Lean or Six Sigma that you’ve applied, or how you incorporate feedback from team members to drive enhancements.

Discuss your familiarity with FCC regulations and the specific security policies relevant to broadcast operations. Share how you’ve successfully implemented compliance checks and training for your team to ensure adherence to these requirements.

Share a detailed account of a specific incident where you quickly diagnosed and resolved a technical issue in a fast-paced environment. Highlight your problem-solving skills and ability to maintain composure while ensuring minimal impact on operations.

In your answer, convey your leadership philosophy. Discuss how you balance authority with support, encourage collaboration, and facilitate professional growth within your team, particularly in high-stakes situations.

Mention your sources for information on broadcast technology advancements, whether it's industry journals, webinars, or conferences. Emphasize your commitment to continuous learning and how you integrate new technology into operations.

Explain how providing excellent customer service is integral to your role as Head of Technology and Operations, particularly in responding to needs from various departments. Highlight your focus on creating positive experiences through technology solutions.

Provide specific instances of how you've successfully managed vendor relations and contracts. Describe your negotiation skills and how you ensure vendor performance aligns with operational needs.

Identify potential challenges such as rapid technology changes, budget constraints, or compliance issues. Discuss your proactive approach to addressing these challenges, focusing on innovation and strategic planning.