Customer Relationship Management(CRM) Specialist/Developer

We are seeking CRM Specialist / Developer to join our team. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.This team is responsible for providing IT product lifecycle management, technical expertise, and support for the development and operations lifecycle. The team is engaged in the operation and enhancement of over 80 existing IT applications, including several new applications developed annually. Team activities cover information systems operations, information systems development and modernization, and IT security.The operation of existing applications and new application initiatives are critical to the success of the mission. Additionally, thousands of personnel in the law enforcement, intelligence, legal, and administrative communities use these services on a daily basis to perform mission-critical work. These applications require responsive, effective, and specialized technical expertise to limit disruption to operations.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at www.TekSynap.com.Apply now to explore jobs with us!The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".RESPONSIBILITIES• Responsible for optimizing and maintaining the Customer Relationship Management system to enhance business operations, improve customer relations, and drive sales and marketing strategies.• Responsible for maximizing the efficiency of the CRM data and software to improve customer care.• Act as a liaison between employees and the CRM software.• Collect and analyze customer data.• Use CRM systems to manage relationships.• Develop new ways to meet customers’ needs.• Address customer complaints.• Oversee the interactions between customers and key team members, such as Customer Service Representatives.• Develop marketing campaigns to attract new customers.• Collaborate with sales, marketing, customer service and operations teams to improve the customer experience.REQUIRED QUALIFICATIONS• Bachelor’s degree in computer science or similar, or commensurate experience• A minimum of three (3) years of experience in managing CRM solutions.• Experience with Microsoft Dynamics 365 or similar CRM platforms• Possess a strong understanding of Agile methodologies (e.g., Scrum, Kanban)• Excellent communication and interpersonal skills are essential.WORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.• Location: Remote / Nationwide• Type of environment: Remote• Noise level: Medium• Work schedule: Schedule is day shift Monday - Friday (typical shift is between 8am-5pm EST)• Amount of Travel: Less than 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEU.S. CitizenOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.emote #telework(turn font to white)