Bilingual Customer Care Specialist

Description • Perform outbound calls • Answer incoming customer telephone calls... • Work across multiple programs and phone lines and ability to transfer calls • Promote participation in energy efficiency programs that the customer may qualify for • Address and resolve customer inquiries, regarding products, services, billing, etc. • Establish and maintain positive working relationships with customers by ensuring a high level of customer service • Address and resolve customer complaints and make recommendations • Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer • Follow-up on customer calls not immediately resolved • Provide accurate and timely information regarding the status of customers’ application and rebate checks • Enter all required information into computerized systems to create and maintain the customer database. • Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed • Communicate with customers via alternative media • Reliable and predictable attendance and punctuality Additional Skills & Qualifications • High School diploma or equivalent • Associates Degree - Preferred • 2+ years of previous call-center customer service experience • Strong customer service and communication skills • Must be able to handle a wide work variety and work in a fast-paced environment • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload • Ability to identify and resolve project application issues with customers and trade allies • Knowledge of program parameters and levels of service • Proficient in Microsoft Office, specifically Word, Excel and Outlook • Strong data entry skills in entering information in tracking systems/databases • Ability to communicate effectively, both verbally and in writing with customers, clients and employees • Ability to analyze and interpret data and solve practical problems • Knowledge of mathematical concepts such as fractions, percentages and ratios • Proficient in English and Spanish - Preferred • Ability to work flexible hours. Must be available evenings and weekend hours as needed. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law