Escalation Representative

Currently seeking an Escalation Representative to join the team at an apparel company!Handle and effectively resolve escalations on behalf of the three brands support by our Customer Care teams. These escalations will primarily come from the frontline team members but may also come from our leadership team. Escalations may come through phone, chat, or email channels.• Effectively handles third and fourth level escalation calls. Utilizes advanced knowledge and use of tools, policies, and practices to answer questions and effectively handle consumer needs in a variety of channels for multiple brands.• Consistently manifests exceptional internal and external customer interactions and balances focus of consumer interaction with Columbia's net revenue goals.Skills & Qualifications• 2+ years of call center experience preferred. Must have experience handling escalations.• Strong communication and writing skills.• Proficient in Microsoft Office.#prioritywestAbout TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.