Healthcare Customer Service Representative

Opening with a leading Healthcare Provider In Northridge. CA!Position Summary:Under general supervision, answers phone calls, schedules appointments, takes detailed telephone messages and documents all patient communication in patient's chart. This is a long-term temporary assignment.Essential Duties and Responsibilities:• Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.• Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.• Anticipates our customers/caller’s needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.• Maintain patient confidentiality so that HIPAA compliance is observed at all times.• Process member’s demographic updates.• Ability to work independently in the resolution of telephonic issues.Skills:Customer service, Customer service call center, Customer support, healthcare customer service, medical terminology, patient account, medical billing and codingAdditional Skills & Qualifications:Ability to read, write and understand the English language.Pleasant telephone manner as well as telephone etiquetteAbility to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.