IT Support - job 2 of 2

Description:https://www.ktjlaw.com/about-us/ A full-service law firm, where their lawyers serve in the role of general counsel as well as support a wide variety of specialty services or projects for numerous Illinois cities, towns, and villages.This role would be ideal for someone who enjoys taking ownership of issue resolution and projects. KTJLAW has multiple vendors who they lean on technology implementation and support, but they need a go-to person for all day-to-day technical issue resolution and someone who will drive these projects.Law firm size: 60 end users, they would be a point of contact for all technical issues, partner with the IT Manager and 3rd party consultants to provide complete issue resolution.Main office: 120 S LaSalle st, ste 1710Additional Locations: Chicago, Orland Park, Westmont, Streator, Vernon HillsSchedule: 8:30-5pm M-F, onsite. After hours remote support would only be on as needed basis (ex: unexpected outage)Technical responsibilities:• Act as the main point of contact for all IT related issues and owning complete technical issue resolution.• Troubleshooting Windows OS, O365• Active Directory – onboarding users, passwords, distribution lists, managing security groups.• Requests will vary between calls, emails and walk-ups.• Ticketing system: no enterprise tool, but they use MSP dashboard to create tickets.• Collaboration tools: Zoom• Experience working with Cloud technologies (ex: Azure AD)• Experience supporting 3rd party software and Collaboration with 3rd party vendors to provide issue resolution.• Experience owning projects (ex: software/hardware roll out, upgrades etc)• Provide end user training• Research new tools/technologies as needed to help address business needs.• Network connectivity troubleshooting.End User Adoption:• Capture and maintain KB articles• Research and recommend Training Courses• Seeking for training/upskilling opportunitiesSoftware most commonly used by the end users:• iManage (is software used commonly by law firms to manage documents and emails more efficiently and securely. KTJ uses it for file storage and sharing, they just migrated to cloud version of iManage.• ProLaw Elite is reporting and business intelligence tool that enables law firms analyze the data more efficiently. KTJ uses this platform to track and manage their billing. Plans to do software upgrade this year.Relevant experience required with supporting iManager and ProLaw:• Assisting users in navigating the software• Working with 3rd party vendor to troubleshoot any technical issuesSkills:Troubleshooting, Windows 10, Customer service, Active directory, Office 365, Service desk, Hardware, Application support, Technical support, Imaging, Microsoft office, Windows, Desktop, Support, Phone support, O365, Hardware support, Hardware/softwareTop Skills Details:Troubleshooting,Windows 10,Customer service,Active directory,Office 365,Service desk,Hardware,Application support,Technical support,Imaging,Microsoft officeAdditional Skills & Qualifications:• Experience working with 3rd party vendors or MSP providers to provide complete issue resolution• Ability to work autonomously with minimal supervisionExperience Level:Intermediate LeveloEligibilityrequirements apply to some benefits and may depend on your job classificationand length of employment. Benefits are subject to change and may be subject tospecific elections, plan, or program terms.  If eligible, the benefitsavailable for this temporary role may include the following:§ Medical,dental & vision§ CriticalIllness, Accident, and Hospital§ 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available§ LifeInsurance (Voluntary Life & AD&D for the employee and dependents)§ Shortand long-term disability§ HealthSpending Account (HSA)§ Transportationbenefits§ EmployeeAssistance Program§ TimeOff/Leave (PTO, Vacation or Sick Leave)About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.