ITSM Business Analyst

Description:Business Analyst – Problem Management3x Commute Downtown (TU-THU)Top Skills Details (Required)• 7+ years of Business Analyst experience• 3-5 years of Incident Management experience• 3-5 years of Problem Management experienceTasks & Responsibilities:> Data mining ServiceNow Incident and Problem data looking for areas of opportunity> Researching and proposing possible solutions, and writing reports to support findings> Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident> Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format> The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.> Utilize the monthly reports to identify business areas in need of improvementAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.