Principal designer

Candidates are able to sit remote. Start Date : 10 / 02 / 2023Hours Per Week : 40.00Est. End Date : 06 / 28 / 2024Owns the scoping, planning (including partner identification, deliverables, and timeline), and delivery of Customer Success service design projects in strong collaboration with our internal stakeholders across product, design, research, and operations Solve customer problems by synthesizing behavioral information and imagining things as they might be, not as they are.Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities Design scalable technology solutions to enable customer and expert interactions by identifying platform requirements to deliver customer benefit across all Human Assisted Service Foster a culture of learning, applying data analysis, developing voice of the customer & expert insights, and using experimentation to identify leading metrics to retention outcomes.Establish relationships with cross-functional partners and constantly bring stakeholders along the design journey, leveraging diverse perspectives and skillsets.Clearly articulates an end-to-end service experience to teams across the organization to achieve broad understanding, buy-in and alignment through complex multi-dimensional, multi-stakeholder prototypes.Plan and facilitate workshops with cross-functional teams. Skills : * 7+ years experience leading Service Design methods and processes with multi-disciplinary teams to produce holistic experiences and execute on experience strategies.Relevant bachelor’s degree from a 4-year college or university, or equivalent experience A portfolio that demonstrates mastery of Service Design including (but not limited to) : service blueprints, user flows, journey mapping, and translating customer research, analytics, and insights into tangible artifacts.Knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Organizational Design, UX / Interaction Design) Experience planning and facilitating in-person and virtual co-creation workshops with multiple stakeholders Experience using Mural, Figjam and other collaboration tools Demonstrated experience designing with and for data-driven products and services.Ability to help define, shape, and grow Service Experience Design at Intuit. We want you to innovate on both what we do and how we do it.Strategic problem-solving. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. Business-savvy while keeping your users’ needs at the forefront of your designs.Doesn’t get overwhelmed or flustered easily. You’re able to keep track of multi-projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team.Ability to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders.Contribute to existing and emerging Service Design methods and tools like service blueprinting, ecosystem mapping, ideation, prioritization, rapid prototyping, storyboarding, and frame working to strategically define ideal experiences.Partner with Research and Interaction Design to develop deep insights, generate concepts, and craft how people will interact with the products and services we design.Customer obsession and advocacy, design thinking, user centricity with passion for excellenceSkills : Required• RAPID PROTOTYPING* BLUEPRINTS* SYSTEMS DESIGN* PROBLEM-SOLVING* DATA ANALYSIS AdditionalWe help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Last updated : 2024-09-13