Service Desk Technician - job 2 of 2

Description:This Shift will be Sun-Thurs, 10am-7pm.This role will sit on the Call Center Service desk and will be responsible for supporting the customer service agents who support this clients customers. This person will mainly be handling standard tickets and after getting up to speed will be helping with User Management in Active Directory. This role will mainly be phone support and will also be some hands on hardware support and laptop setup depending on what is needed.This person will need to have previous experience working in a windows environment and on the service desk. Active Directory experience will be important as well. Customer service is extremely important for this role so the person needs to have exceptional customer service skills.Top Skills:3+ years of experience working in a Windows service deskenvironmentStrong Windows 10 troubleshooting experienceLight Active Directory experience - password resets and setting permissionsGreat customer service skills• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:• Medical, dental & vision• 401(k)/Roth• Insurance (Basic/Supplemental Life & AD&D)• Short and long-term disability• Health and Dependent Care Spending Accounts (HAS & DCFSA)• Transportation benefits• Employee Assistance Program• Time off/Leave (PTO, Vacation, or Sick Leave)