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Pre-Sales Solutions Architect – TaaS

Overview

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

 

Teleperformance and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

 

Purpose

We are seeking a seasoned and dynamic Pre-Sales Solution Architect to join our Technology as a Service (TaaS) team. In this role, you'll serve as a strategic partner to prospects and customers, articulating the value of our offerings, leading solution design discussions, and enabling successful sales engagements.

 

This position is 100% work at home.

Responsibilities

Your Responsibilities 

  • Lead all pre-sales activities, including technical discovery, solution architecture, and proposal development.
  • Design and present solutions tailored to client needs, collaborating with cross-functional SMEs and delivery teams.
  • Conduct client workshops, lead demonstrations, and support proof-of-concept initiatives.
  • Create reusable solution assets and contribute to continuous improvement of the pre-sales toolkit.
  • Support RFP/RFI responses with clear, concise technical documentation and presentations.
  • Interface with implementation teams to ensure a seamless transition from pre-sales to delivery.
  • Maintain strong relationships with key stakeholders to ensure client engagement and long-term success.
  • Stay current with industry trends and technologies, using insights to shape client solutions.
  • Contribute to strategic account planning alongside sales and delivery leaders.

 

Qualifications

Qualifications

  • Bachelor’s degree or equivalent experience in the technology services field.
  • 7+ years in pre-sales or technical consulting, with demonstrated expertise in end-to-end IT Services.
  • Proven experience designing and delivering cross-technology solutions in diverse client environments.
  • Strong leadership, communication, and presentation skills; comfortable engaging with executive stakeholders.
  • Experience in market research, competitive analysis, and translating business needs into technical solutions.
  • Skilled at simplifying complex concepts for a variety of audiences
  • Multi-industry domain knowledge.
  • Strong analytical and research skills, with experience building business cases and solution strategies.
  • Customer-centric mindset with excellent interpersonal and problem-solving skills.
  • Ability to collaborate effectively across geographies and time zones.
  • Results-driven and adaptable, with a strong sense of ownership and initiative.

 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

Teleperformance is an Equal Opportunity Employer

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Average salary estimate

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What You Should Know About Pre-Sales Solutions Architect – TaaS, Teleperformance

At Teleperformance, we are thrilled to announce an opportunity for a dynamic Pre-Sales Solutions Architect to join our innovative Technology as a Service (TaaS) team. In this fully remote role, you will play a pivotal part in connecting with prospects and clients, articulating the unique value that Teleperformance brings to the table. Imagine leading essential pre-sales activities; this includes everything from technical discoveries to engaging designs tailored to client needs. You'll collaborate with cross-functional subject matter experts to ensure that our proposals not only meet but exceed client expectations. You'll also play a key role in conducting client workshops and supporting proof-of-concept initiatives, making every interaction count. Your analytical skills and deep understanding of technology services will shine as you create reusable solution assets that enhance our pre-sales toolkit. Moreover, building strong relationships with key stakeholders will be vital for securing long-term success. At Teleperformance, we believe in nurturing talent, and your journey here could reflect paths like that of our Chief Client Officer, who started as an agent and reached great heights. Within an inspiring and inclusive workplace, you'll feel valued and be given the tools to make an impact, all while enjoying great benefits like competitive wages, paid training, and wellness programs. Let's redefine the future of technology services together at Teleperformance—where your dreams can really take flight!

Frequently Asked Questions (FAQs) for Pre-Sales Solutions Architect – TaaS Role at Teleperformance
What are the main responsibilities of a Pre-Sales Solutions Architect at Teleperformance?

As a Pre-Sales Solutions Architect at Teleperformance, you will lead pre-sales activities, including conducting technical discovery sessions, crafting solution architectures, and developing proposals. Your role involves designing solutions that meet specific client needs, conducting workshops, and leading product demonstrations to showcase the value of our offerings.

Join Rise to see the full answer
What qualifications does Teleperformance seek for their Pre-Sales Solutions Architect position?

Teleperformance requires candidates for the Pre-Sales Solutions Architect position to possess a Bachelor's degree or equivalent experience in technology services, along with 7+ years in pre-sales or technical consulting. You should ideally have strong leadership skills, proficiency in creating cross-technology solutions, and a customer-centric mindset to engage effectively with clients.

Join Rise to see the full answer
How can I succeed as a Pre-Sales Solutions Architect at Teleperformance?

Success as a Pre-Sales Solutions Architect at Teleperformance hinges on your ability to effectively communicate complex concepts, maintain strong relationships with stakeholders, and collaborate across geographies. Your analytical skills and ability to adapt to client needs will also play a crucial role in your effectiveness in shaping winning solutions.

Join Rise to see the full answer
Is remote work an option for the Pre-Sales Solutions Architect role at Teleperformance?

Absolutely! The Pre-Sales Solutions Architect role at Teleperformance is fully remote. This provides you with the flexibility to work from home while still contributing meaningfully to a dynamic and innovative team that values work-life balance.

Join Rise to see the full answer
What is the company culture like at Teleperformance for a Pre-Sales Solutions Architect?

At Teleperformance, the culture is rooted in inclusivity and support. As a Pre-Sales Solutions Architect, you'll be encouraged to bring your best self to work. The company prioritizes employee wellness, growth, and satisfaction, fostering an environment where everyone can thrive and feel valued.

Join Rise to see the full answer
Common Interview Questions for Pre-Sales Solutions Architect – TaaS
Can you describe a time when you had to lead a pre-sales activity?

When answering this question, think of a specific scenario where you showcased your leadership in a pre-sales setting. Highlight your approach to understanding client needs, collaborating with teams, and successfully delivering a solution that met those needs.

Join Rise to see the full answer
How do you approach solution design in a pre-sales context?

Discuss your methodical approach to solution design, emphasizing the importance of understanding the client's business challenges, engaging stakeholders, and developing tailored solutions. Use an example to illustrate how you navigated the process in past roles.

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What makes you passionate about pre-sales consulting?

Express your interest in problem-solving and client engagement. Talk about the satisfaction that comes from contributing to a client's success and the dynamic nature of pre-sales that keeps you motivated and engaged in your work.

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How would you handle a situation where a client's requirements are unrealistic?

Reflect on your problem-solving skills and diplomacy. Share an example of how you communicated limitations to a client while still offering viable alternative solutions to meet their needs, showcasing your ability to maintain a positive relationship.

Join Rise to see the full answer
What techniques do you use to maintain relationships with stakeholders?

Discuss specific strategies you use, such as regular check-ins, offering updates on project statuses, and being open to feedback. Emphasize the importance of building trust and collaboration to create long-term partnerships.

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How do you stay updated on industry trends and technologies relevant to your clients?

Mention specific resources like industry publications, webinars, or networking events that you utilize to ensure your knowledge is current. Discuss how this knowledge benefits your clients in shaping effective solutions.

Join Rise to see the full answer
Describe a time you successfully managed a challenging pre-sales project.

Provide a detailed example that showcases your project management capabilities, demonstrating how you navigated obstacles and led your team to deliver high-quality results, emphasizing measurable outcomes.

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What tools or platforms do you typically use for pre-sales documentation?

List tools you're experienced with, such as CRM systems, proposal management software, or document sharing platforms. Explain how these tools improve efficiency in your pre-sales processes.

Join Rise to see the full answer
How do you ensure your technical presentations resonate with non-technical stakeholders?

Share your strategies for simplifying complex information, such as utilizing visuals and analogies. Discuss your past experiences where you tailored presentations to suit the audience's expertise level.

Join Rise to see the full answer
Why do you want to work as a Pre-Sales Solutions Architect at Teleperformance?

This is your chance to align your career goals with Teleperformance's mission. Reflect on what excites you about the company culture, growth opportunities, and how your skills fit into Teleperformance's vision of delivering superior technology services.

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We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver onl...

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DATE POSTED
April 19, 2025

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