Teleunderwriting Group Lead

Overview:

Teleunderwriting Group Lead - Lees Summit,MO - Monday-Friday (Rotational Saturday)

Perform daily activities to assist a supervisor with leading the department's employees.

Responsibilities:

Guide and motivate team members in their daily activities/workflow in order to maintain and exceed goals and objectives.
Contribute to team member retention by utilizing effective lead practices, skills and techniques, including providing positive feedback, timely recognition and rewards, and placing emphasis on team member development.
Train team members on relevant system, standards and procedures. Provide training to assist team members in building individual and team skills.
Monitor and maintain quality and productivity objectives along with other key indicators on an ongoing basis.
Promote teamwork and communicate all necessary business information to team members.
Ensure interdepartmental communication of all relevant laboratory and customer service-related issues.
Act in a professional and courteous manner when interacting with team members and customers. Coordinate resolution of escalated customer issues.
Timely coordination and completion of special projects assigned by Supervisor.
Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications:

QUALIFICATIONS

Required Work Experience:

Minimum two (2) years call center experience and one (1) year customer service experience.

Preferred Work Experience:

N/A

Physical and Mental Requirements:

Regularly required to communicate in person, by email and on the telephone.
Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently.

Knowledge:

Knowledge of laboratory industry and medical terminology preferred.

Skills:

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with clients and co-workers.
Establish and maintain positive and effective working relationships within team, with other teams, and with other internal and external customers.
Strong organizational skills.
Detail oriented with the ability to work in a fast-paced environment.
Ability to perform basic math calculations.
Basic proficiency in Microsoft Office (Word, Excel, Access and Outlook)

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

2023-40402

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By Quest Diagnostics

We are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. Quest annually serves one in three American adults and half the physicians and hospitals in th...

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FUNDING

Public

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in Secaucus, NJ

DATE POSTED