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Job details

TEMP Manila

PROJECT SCOPE:

Crew Readiness Project based

Processing of Shipboard New hires and Returning crew members
- Responsible for ensuring that all crew members have the necessary documentation required to join new build ships. Expected joiners for new build ships is 2,751.

Ship

August

September

October

November

December

Grand Total

162

836

1070

304

475

800

1681

Grand Total

375

259

1311

801

2751

Responsible to validate documents in CTRAC.

To make follow-up calls for general reminders such as documents that need to be uploaded in C-TRAC and other required information for contract processing.

Provides timely and customer-focused service for all crew members.

Ensures each crew member receives general direction and the most positive and swift processing experience.

To guarantee that the crew has the latest information in CTRAC related to Passport, Seaman’s Book, and other formal requirements needed before deployment.

Liaise with HR Operations team and Stakeholders for any necessary arrangements needed to complete for the employees to join as scheduled.

Perform all administrative and documentation task related to processing and onboarding.

Constantly monitors the tab for document submission in CTRAC. Access to view the recently uploaded documents, view the pertinent attachments and should be able to approve or disapprove the submissions within the agreed SLA and KPI

Works delinquently to resolve all processing related situations and escalates any irregularities to his/her immediate supervisor.

Ensures that Crew Readiness KPI and SLAs are being met.

Project Duration:

The Project based employment can be pre-terminated upon completion of the project or for a period of 4 months.

Royal Caribbean Group Glassdoor Company Review

3.9

Royal Caribbean Group DE&I Review

No rating

CEO of Royal Caribbean Group

Jason Liberty

Approve of CEO

By Royal Caribbean Group

Our vision is to empower and enable our employees,to deliver the best vacation experience to our guests,thereby generating superior returns to our stakeholdersand enhancing the wellbeing of our communities.

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FUNDING

Growth

INDUSTRY

Hotels & Resorts

TEAM SIZE

10000+

LOCATION

Hybrid, based in Miami, FL

DATE POSTED