Temporary HR Services Specialist

The Archdiocese of Chicago (AoC) is the third largest diocese in the United States and serves more than 2.2 million Catholics. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 15,000 employees across its ministries, including Catholic Charities, the region’s largest nonprofit social service agency. The Archdiocese’s elementary and secondary schools comprise one of the largest U.S. private school systems.

Position Summary:

Member of HR Operations Team providing a clear point of contact for Tier One HR support providing answers to HR questions, guidance on HR policy and processes, use of employee self-service, and assistance with transaction processing across the full employee lifecycle.

Provide exceptional customer service and enhance the employee experience, while enabling all employees to make full use of available systems, tools, and information. Each member of the team will work to streamline and simplify processes, as well as build and enhance knowledge content both for the team’s use and for dissemination, enhance automation and improve service.

Responsibilities:

• Directly responds to any/all inquiries as received. Engages or informs other parties as appropriate. Consults with others as needed prior to providing final response to the requestor. Checks for satisfaction prior to closing the “case”. If unable to address, may escalate to HR Operations Supervisor or Director, other HR staff, or other department within organization. Facilitates necessary handoffs.
• Processes transactions that are not automated or executable via Employee or Manager Self-Service or performed by parish/school/APC admins. Coaches and educates users regarding self-service capabilities.
• Expected to be fully competent in all core HR Operations plus one of the five areas of HR/Payroll, with working knowledge to be able to respond to most initial inquiries without need to hand off to another In addition, will be expected to fully develop competency in a second area, first as a backup and finally as a second subject matter expert. Each Team member is responsible for continued learning, toward becoming fully competent in all HR/payroll knowledge areas within the scope of the Operations Team.
• Recommend, updates, maintains, and deploys the HR knowledge base for reference by the HR Team and access by the user community. Draft HR knowledge documents as assigned.
• Provides end-user training via lunch and learns, webinars, and ad hoc coaching.
• Ensures accuracy and integrity of HR data across all systems. Captures new data to enhance the database (e.g., missing historical data, etc.). Conducts audits and reconciliation of data.
• Monitors transactions for compliance with AoC policy, laws, internal equity, and justice. Provides guidance to correct situations and escalates as appropriate.
• Maintains tracking of service requests and metrics related to responsiveness and end-user satisfaction. Accountable for meeting SLA’s. Assures that all inquiries and service requests are responded to and brought to resolution in a timely manner.
• Manages or supports assigned projects within annual HR cycle as well as ad hoc. (e.g., open enrollment, salary planning, compensation studies).
• Actively participates in all phases of new HRIS/Payroll system implementation.
• Coordinates with managed services provider, and third-party providers to provide a consistent and seamless response to the user community.

Requirements:

• Strong active listening and analysis skills to understand and field employee questions and concerns - via phone and email
• Diplomacy/de-escalation skills
• Ability to walk a user through use of self-service features in system
• Ability to coach field managers in how to help their employees use self-service
• Adheres to communications protocols, e.g. to protect confidentialities where appropriate
• Will escalate issues to their management when policy is not clear or they are in unknown territory
• At least 1 year of HR Experience handling tickets, payroll & a high voume of calls.
• Bachelor’s Degree in Business Administration, Human Resources, Communications or other related field or equivalent work experience.
• Minimum two years’ experience in Human Resources or related function, with a focus on service to a user community at employee and manager level.
• Strong customer service orientation; passionate about responsiveness and meeting customer needs.
• Excellent communication skills; active listener – listens for underlying issues, diplomatic and tactful while also clear and direct.
• Excellent written communications skills needed to create/improve knowledge base materials.
• Team orientation, within the Operations Team and across AoC. Freely shares knowledge and works to broaden competency base across the Ops Team and with users.
• Demonstrated excellent analytical, critical thinking and problem-solving skills.
• Ability to work well in a fluid environment with evolving practices and systems.
• Actively contributes to continuous improvement.
• Comfortable presenting materials to larger audiences as well as facilitating training.
• Developed fluency in HR systems applications, and MS Office suite.
• Passionate about and committed to the Mission of the Archdiocese of Chicago and global Catholic Church.
• Entry requirement:
• Strong knowledge generally achieved through education or two years of experience in related function in one or more functional areas of Human Resources (e.g. Policies and processes related to Core HR - onboarding, offboarding, maintenance; Payroll, Time and Attendance, Leaves, Benefits, Compensation, HR Systems, Reporting and Analytics)
• Requirement to continue in role:
• Demonstrated competency to provide a helpful and appropriate response to any and all “tier one” inquiries across the scope of HR Operations’ role. After achieving this initial competency level, must demonstrate ability and willingness to gain competency across other areas of HR.
• Effective teamwork within HR Operations and across HR, as well as any other functional areas; HR Operations Specialist to seek input where needed and to hand off issues where deeper specialty expertise is needed, including any out-of-policy issue, direct handling of employee relations, performance or discipline cases, etc.

The Archdiocese of Chicago is in the midst of exciting changes as we renew our local Church. With a variety of opportunities to contribute your professional talents and experience, we invite you to consider any of our current openings at archchicago.org/careers. We offer competitive salary and benefit packages, as well as opportunities for professional and personal growth and developments.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to commute/relocate:

• Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of UKG experience do you have?
• How many years of HR, payroll, and workforce management solutions experience do you have?
• Do you have experience using a ticketing system?

Education:

• Bachelor's (Preferred)

Experience:

• Human Resources: 2 years (Preferred)
• Call center: 3 years (Preferred)

Work Location: Hybrid remote in Chicago, IL 60611