Direct Marketing Executive (Email)

Join Our Team!

Are you passionate about coding and creating captivating email campaigns? We’re looking for a skilled Direct Marketing Executive specializing in Email Marketing, with strong HTML coding abilities. In this role, you’ll craft engaging communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you’re eager to use your expertise to elevate our member experience, we want to hear from you!

What You’ll Do: As part of our team, you’ll work closely with the Content team and take on a variety of tasks to ensure our email campaigns are both effective and visually compelling. Here’s what your day might involve:

• Collaborate with the Content Team in a morning stand-up meeting to plan your day
• Create dynamic email campaigns from the ground up
• Segment and analyze member data for precise targeting
• Schedule and deploy emails to our members
• Perform quality checks on email campaigns from colleagues
• Troubleshoot and resolve coding issues in email templates for optimal delivery
• Design and develop new HTML components for email campaigns

Technologies We Use:

• Acoustic and various Email Service Providers (ESPs)
• Movable Ink
• Litmus and other email testing tools
• Tableau for data-driven insights and reporting

What We’re Looking For:

This role requires a strong coding background, especially in email HTML. Here’s what you should bring to the table:

• Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
• Interactive Email Creation: You have experience building engaging, interactive emails.
• Responsive Design Skills: Good knowledge of modular and responsive HTML and CSS is essential.
• Multilingual Experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
• ESP Knowledge: Experience with Acoustic or similar ESPs is essential.
• Design Understanding: A solid grasp of email design principles.
• Problem-Solving Skills: You approach challenges with creativity and resourcefulness.
• Attention to Detail: You pride yourself on delivering high-quality work with a keen eye for detail.
• Organization & Time Management: You are highly organized and can efficiently manage your time.
• Communication Skills: Strong communication skills are vital for collaborating with the team.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Guidelines for the Hybrid/Home Office option:

• Resident in South Africa
• Please note that if you live within reachable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x per week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet connection must meet minimum requirements and minimum speed must be verified.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."