Are you passionate about Luxury Travel and providing exceptional member service?
We are seeking a dedicated and detail-oriented individual to join our team as a Private Travel Sales Coordinator for our Private Travel division. As a key member of the Private Travel team, you will work very closely with our sales team to ensure seamless travel experiences for our Ultra-High-Net-Worth (UHNW) members. You will play a pivotal role in assisting the sales team in providing exceptional service to our high-end clientele. Your primary responsibility will be to facilitate the sales process, manage member enquiries, and ensure seamless coordination between various stakeholders to deliver unforgettable luxury travel experiences. If you thrive in a fast-paced environment and have a keen eye for detail, we would love to hear from you. Join us in delivering unparalleled travel experiences and making dreams come true for our distinguished clients.
Key Responsibilities
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.
Administrative Assistance:
Customer Relationship Management:
Sales Support:
Operational Support:
Product Knowledge and Training:
Behavioral Expectations:
As Sales Support for Private Travel, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.
Knowledge, Skills & Abilities
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits:
Who are We
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.
As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.
Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.
Looking ahead, Ten's strategy revolves around four key areas:
For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."
We provide intelligent support. Our members – whether they are using lifestyle concierge or professional support services - benefit from the expertise of our specialists combined with our unique in-house knowledge sharing and management systems.
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