Sales Support Specialist - Private Travel

Are you passionate about Luxury Travel and providing exceptional member service?

We are seeking a dedicated and detail-oriented individual to join our team as a Sales Support Specialist for our Private Travel division. As a key member of the Private Travel team, you will work very closely with our sales team to ensure seamless travel experiences for our Ultra-High-Net-Worth (UHNW) members. You will play a pivotal role in assisting the sales team in providing exceptional service to our high-end clientele. Your primary responsibility will be to facilitate the sales process, manage member enquiries, and ensure seamless coordination between various stakeholders to deliver unforgettable luxury travel experiences. If you thrive in a fast-paced environment and have a keen eye for detail, we would love to hear from you. Join us in delivering unparalleled travel experiences and making dreams come true for our distinguished clients.

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  

Administrative Assistance:

• Assist the Private Travel Managers with administrative tasks such as preparing sales documents, contracts, and proposals.
• Manage correspondence including emails, phone calls, and inquiries from members, ensuring prompt and professional responses.
• Maintain and support with accurate records of sales activities, member interactions, and requests in TEN Maid and TTS.

Customer Relationship Management:

• Serve as a secondary point of contact for members addressing their queries, providing information, and offering personalized assistance.
• Coordinate with other departments to fulfill member requests and ensure smooth execution of travel arrangements.
• Follow up with members to gather feedback, address concerns, and maintain strong relationships.

Sales Support:

• Collaborate with the sales team to develop sales strategies, identify potential leads, and nurture member relationships.
• Assist in the preparation of sales presentations and promotional materials for Private travel products and services.
• Support with research on market trends, competitors, and customer preferences to assist sales initiatives.

Operational Support:

• Work closely with operations teams to coordinate logistics, accommodations, and activities for travel itineraries.
• Ensure all travel arrangements adhere to company standards and meet the expectations of luxury clientele.
• Handle any issues or emergencies that may arise during member travel, providing timely solutions and assistance.

Product Knowledge and Training:

• Stay updated on the latest trends, destinations, and luxury travel experiences to effectively promote and sell products.
• Attend training and support to sales team members on product features, selling techniques, and customer service best practices.

Behavioral Expectations:

As Sales Support for Private Travel, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.

Knowledge, Skills & Abilities

• Must have proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service
• Experience working with VIP or high-net-worth clients is an added advantage.
• Comprehensive knowledge of luxury travel products, destinations, and current travel trends.
• Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members.
• Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.
• Passion for luxury travel and a deep understanding of luxury lifestyle preferences and trends.
• Ability to work independently as well as part of a team in a fast-paced and dynamic environment.
• Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 20 days per annum and then an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Who are We

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."