Systems Analyst, Lead
We are searching for a Lead Systems Analyst -- someone who works well in a fast-paced setting. In this position, you will be the operational lead of a support team, coordinate activities with team members, escalate issues to manager, ensure proper documentation of processes, follow up on support incidents, and ensure the timely delivery of change requests and project activities for team. This role requires technical expertise in the area that they are leading.
Think you’ve got what it takes?
Job Duties & Responsibilities
• Operational lead for Support team.
• First point of escalation for team members regarding issues and questions regarding the team's functional area.
• Provides input to managers on team member performance for performance management.
• Delivers feedback to team members on technical and application support areas.
• Reviews staffing and provides input to managers on staff coverage.
• Schedules and leads regular team meetings.
• Reviews support incidents, ensures assignment to team members, and timely resolution to meet SLAs.
• Coordinates change order and project activity.
• Document support processes and educate Support staff, Service Desk, and customers.
• Updates application and end user workflows.
• Review and enhance operational and application processes.
Skills & Requirements
• Required H.S. Diploma or GED
• Required 10 years major system design and implementation experience
• Up to three (3) years of clinical patient care and/or clinical research experience may substitute for up to three (3) years of information systems experience on a month-to-month basis
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Be a pivotal part of a top-ranked children's hospital in Texas as a Senior Epic Systems Analyst, focusing on optimizing application solutions.
As a Revenue Integrity Analyst, you’ll play a pivotal role in optimizing revenue processes and improving operational efficiency in our healthcare organization.
As a Senior SAN Engineer at BitByBit, you'll play a critical role in supporting enterprise storage solutions for our US-based clients, all while working remotely from Indonesia.
Join Talent Worx as an SAP CPI Consultant to lead integration solutions and enhance operational efficiency for clients globally.
We are looking for a Site Reliability Engineer with expertise in Dynatrace to lead observability initiatives and drive application monitoring migrations.
Join Raiffeisen Bank as an IT Delivery Manager to lead large-scale IT projects and manage team delivery effectively.
Be part of a mission-driven team at GDIT as an Information Systems Security Officer Level 2, safeguarding critical information systems for U.S. government and defense operations.
Join Airtasker as a Senior Site Reliability Engineer, where you'll enhance our infrastructure and support our mission of empowering individuals through their skills.
Join F1RST Digital Services as an IT Analyst II to support innovative technology solutions for millions of clients.
As a Senior IT Support Engineer, you'll provide essential remote IT support and troubleshooting for various platforms and applications.
Join Redcare Pharmacy as a Workday Integration Expert and help shape the future of their integration processes in a collaborative IT environment.
Join Thomson Reuters as a Senior Network Cloud Engineer and leverage cutting-edge cloud technologies to deliver robust network solutions.
Become a key player in our innovative fintech team as a Senior Database Administrator at Netwealth, where technology meets financial service excellence.
Join the FDNY as a Systems Engineer and play a vital role in maintaining the technology that supports the city's emergency response efforts.
We are looking for an experienced Network Administrator to enhance and sustain our enterprise network infrastructure at Significance.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
