Systems Analyst, Lead

As a Lead Systems Analyst in our Houston, Texas office, you'll take charge of a support team, coordinate team activities, and be the first point of escalation for any issues. Your responsibilities will include performance management input, delivering constructive feedback, leading regular team meetings, and ensuring timely resolution of support incidents. You'll also coordinate change requests and project activities, all while keeping documentation and workflows updated.

To be considered for the Lead Systems Analyst role in Houston, you need a high school diploma or GED and at least 10 years of major system design and implementation experience. Additionally, up to three years of clinical patient care or clinical research can be substituted for information systems experience, making this a versatile position for candidates with diverse backgrounds.

In the position of Lead Systems Analyst, part of your role will involve providing input on team member performance to managers. You are expected to deliver feedback on technical and application support areas, helping to guide individual growth and contributing to the overall success of the team.

Yes, previous experience in clinical patient care or clinical research can be very beneficial for the Lead Systems Analyst position. If you have up to three years of such experience, it can substitute for an equal amount of information systems experience, allowing you to bridge the gap between clinical practices and system operations effectively.

The goals of a Lead Systems Analyst when it comes to supporting operational processes include enhancing the quality and efficiency of workflows, ensuring support incidents are resolved promptly, and maintaining thorough documentation. By continually reviewing and optimizing operational functions, you help improve service delivery and ensure customer satisfaction.

Share specific examples of your experience in system design and implementation, highlighting projects where you led a team or resolved complex issues. It's helpful to discuss quantitative outcomes and improvements resulting from your leadership.

Discuss your strategies for fostering teamwork and accountability, such as setting clear goals, conducting regular check-ins, and recognizing individual contributions. A motivational environment is crucial for meeting SLAs, so highlight how you create that atmosphere.

Provide a specific example where you managed an escalation effectively. Focus on your approach to understanding the issue, collaborating with stakeholders for a resolution, and the positive outcome that followed.

Explain your prioritization methodology, whether it’s urgent vs. important matrices or project charters. Mention how effective communication and delegation play a role in managing workloads among team members.

Talk about the importance of clear, accessible documentation in your role. Share any specific frameworks you've used and how you ensure updates are communicated both internally and to users to enhance knowledge transfer.

Mention your experience with team meetings and tools that promote transparency, such as collaborative platforms. Explain how you encourage feedback and open discussion to ensure everyone is on the same page.

Highlight methods such as regular one-on-ones for feedback, setting clear performance metrics, and using constructive criticism as part of a growth strategy. It's essential to demonstrate how these techniques have led to team development.

Describe a situation where you identified inefficiencies and implemented a solution. Focus on the steps you took and how they improved service delivery or operational efficiency, along with measurable outcomes.

Discuss how you approach change management, including assessing impact, communicating changes clearly, and involving stakeholders in the process to ensure smooth transitions.

Share your commitment to professional development, such as attending workshops, webinars, or obtaining certifications. Highlight specific areas you're focusing on, and how staying informed has positively impacted your work.