Hi, we're The Browser Company 👋 and we're building a better way to use the internet.

Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious.

To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply.

About The Role

The Browser Company is hiring for Product Operations to help build the foundation for Dia, our browser-native AI assistant. This role is perfect for someone who loves turning complex user needs into structured training data and enjoys working at the intersection of AI and user experience.

You'll combine systematic thinking with meticulous attention to detail to create the datasets that help our models understand and assist users more effectively. Your work will be crucial to Dia's success, creating the training data that enables our AI to understand user intent and deliver helpful responses.

From evaluation sets to large-scale training data, you'll build the datasets that help us measure, improve, and scale our AI capabilities. This isn't just about data collection – it's about understanding our users deeply and translating their needs into examples that help our models learn and improve.

Overall you will...

• Build high-quality datasets for model evaluation and training, from targeted eval sets to large-scale training data

• Partner with engineers to ensure datasets are comprehensive, properly formatted, and easy to use

• Work with product owners to understand product goals and translate them into effective training data

• Collaborate with User Research and Membership teams to understand user needs deeply

• Use support tickets and user feedback to inform and inspire dataset creation

• Establish and maintain quality standards for our datasets

• Navigate technical tools to manage and update training data

After 1 month you will...

• Get onboarded onto the team with an onboarding buddy

• Learn about our AI strategy and how datasets drive model improvements

• Get familiar with our technical tools including Braintrust and GitHub

• Begin contributing to evaluation datasets for specific features including labeling/annotation of existing sets

• Start understanding patterns in user interactions with Dia

• Regularly share feedback about Dia in our #dogfooding channel

After 3 months you will...

• Independently create evaluation datasets for new features

• Run evals yourself and in tandem with engineers, tracking scores over time

• Regularly analyze user feedback to inform dataset creation

• Develop systematic approaches to dataset organization

• Learn to identify what makes a good training example

• Start contributing to larger-scale dataset projects

After 6 months you will...

• Own dataset creation for both evaluation and training purposes

• Help define quality standards for dataset development

• Work with product owners to align datasets with product vision

• Create documentation and processes for dataset management

• Build relationships across research and membership teams

• Contribute insights about user patterns and model capabilities

Qualifications

• You have 3+ years of experience working with structured data formats like CSV, JSON, YAML, and Markdown

• You're skilled at organizing and cleaning large datasets, from spreadsheets to user feedback

• You're comfortable with technical tools like GitHub and can navigate engineering-adjacent systems (Sqlite, Python, Braintrust, or Xcode experience are a plus!)

• You understand how users think about product capabilities and can distinguish between current features and future potential

• You're creative in approaching dataset creation and can generate diverse, high-quality examples

• You have strong project management skills, think systematically, and are meticulous about details

• You're excited about AI, language models, and how it can help people work better (light prompt engineering experience with ChatGPT or Claude are a plus)

• It’s a plus if you’ve worked with user feedback systems like Front or Intercom, product analytics systems like Mixpanel or Segment, or engineering telemetry systems like Datadog or Sentry

• We're primarily focused on hiring in North American time zones and require that folks have 4+ hours of overlap time with team members in Eastern Time Zone.

Compensation and Benefits

💰 With our flexible compensation model, employees have the ability to choose the cash-to-equity ratio that best suits their individual needs. Every offer we extend includes three options: a salary-optimized offer, an equity-optimized offer, and a balanced offer.

The annual salary range for this role is $120,000- $160,000 USD. The actual salary range offered will vary based on experience level and interview performance.

🧘🏻‍♀️ In addition to a competitive salary and equity package, we provide every employee with the following benefits:

• comprehensive benefits package with employee medical, dental, and vision - we cover 100% of premiums for employees, and up to 95% for dependents

• 401k plan

• flexible vacation policy - on average, our team members take between 15-20 vacation days plus federal holidays (holidays vary by location)

• remote-friendly working environment - our core working hours are 11 AM-2 PM Eastern Time, Monday-Friday

• 12 weeks of paid parental leave

• $1,500 USD home office stipend

• Employees based in the US also receive additional services like free annual memberships to One Medical (where available), Talkspace, Teladoc, and HealthAdvocate

The Browser Company is a well-funded, ambitious startup of about 85 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work in office in New York. We strongly support diversity and encourage people from all backgrounds to apply. 

🚙 To read more about what we value as a company, check out Notes on Roadtrips on our blog.